Full-Time

Technical Support Representative

Posted on 5/23/2024

OpenEye

OpenEye

201-500 employees

Cloud-managed video surveillance solutions


Mid

Liberty Lake, WA, USA

Required Skills
Communications
Customer Service
Requirements
  • High School Diploma or a General Education Degree
  • Minimum 2-5 years related experience in customer service, troubleshooting and repairing DVR and CCTV equipment
  • Excellent verbal and written communication skills
  • Must be a problem-solver who is flexible and responsible
  • Must be able to work in a team-based collaborative environment
  • Enjoy interacting with people
  • Work at our Liberty Lake, WA headquarters
Responsibilities
  • Troubleshoot network communications including router issues, WAN link outage, and switch problems
  • Troubleshoot software/hardware, user processes and mechanical operation
  • Support customers over the phone, email, and/or remote automation interfaces
  • Demonstrate OpenEye’s core value of Heroic Customer Service by providing friendly and professional service
  • Assist the department with creating knowledge base articles to increase customer self-support
  • Learn new technologies and take on more responsibilities as the organization grows

OpenEye offers a cloud-managed video surveillance solution that combines local recording performance with the convenience and flexibility of the cloud. Their OpenEye Web Services platform provides streamlined user management, automated networking tools, expedited video export and sharing, simplified remote connectivity, and proactive system health monitoring.

Company Stage

N/A

Total Funding

N/A

Headquarters

Liberty Lake, Washington

Founded

1999

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

6%

2 year growth

33%