About ONE
ONE is on a mission to help people live healthier financial lives. We’re doing this by creating simple solutions to help our customers save, spend, and grow their money – all in one place.
The U.S. consumer today deserves better. Millions of Americans today can’t access credit, build savings or wealth, and are left to manage their financial lives through multiple disconnected apps. Almost a quarter of U.S. adults are unbanked or underbanked and roughly 80% of fintech users rely on multiple accounts to manage their finances.
What makes us unique? We are backed by a preeminent fintech investor (Ribbit) and the world’s largest retailer (Walmart), maintain the speed and independence of a startup, and employ a strong (and growing) collection of world-class talent.
There’s never been a better moment to build a business that helps people live healthier financial lives. Come build with us!
This role is responsible for:
The person in this role would be a subject matter expert across various types of fraud prevalent in the financial services industry across banks and fintech issuers with experience across deposit, checking and credit products.
The Fraud Operations Manager will manage and lead a team across all fraud and compliance operations workstreams. In their role they will partner with fraud strategy and the AML compliance teams to deliver best in class results for reducing fraud.
The person in this role will curate and deploy processes, procedures and methodology to make fraud investigations efficient and effective across various fraud based case work.
What you bring:
15 yrs of experience working within financial services
Experience in people operations and queue management
Must have a deep expertise within various types of fraud and compliance related processes such as ID theft, account take-over, ID review, OFAC and PEP alert clearance, money movement fraud reviews etc.
The role requires a good understanding of various technology based tools available in the risk based decisioning across applications fraud and transaction fraud.
Deep expertise in tools and investigation methods for fraud related alerts
A high level of integrity and ability to manage sensitive information
Bachelor degree
Pay Transparency
The estimated annual base salary for this position ranges from $175,000 to $190,000. Pay is generally based upon the level, complexity, responsibility, and job duties/requirements of the specific position. We then source candidates with the requisite skills, expertise, education, training, and experience. If you are selected for an interview, please feel welcome to speak to a Talent Partner about our compensation philosophy and other available benefits.
Leveling Philosophy
In order to thoughtfully scale the company and avoid downstream inequities, we’ve adopted a flat titling structure at ONE. Though we may occasionally post a role externally with a prefix such as “Senior” to reflect the external level of the position, we do not use prefixes in titles like that internally unless in a position which manages a team. Internal titles typically include your specific functional responsibility, such as engineering, product management or sales, and often include additional descriptors to ensure clarity of role and placement within our organization (i.e. “Engineer, Platform”, “Sales, Business Development” or “Manager, Talent”). Employees are paid commensurate with their experience and the internal level within ONE.
What it’s like working @ ONE
Our teams collaborate remotely and in our work spaces in New York (Tribeca), Sacramento, San Francisco, and Miami.
Competitive cash - we don’t discount based on location
Benefits effective on day one
Early access to a high potential, high growth fintech
Generous stock option packages in an early-stage startup
Remote friendly (anywhere in the US) and office friendly - you pick the schedule
Flexible time off programs - vacation, sick, paid parental leave, and paid caregiver leave
401(k) plan with match
Inclusion & Belonging
To build technology and products that are used and loved by people and solve real-world problems, we need to build a team with many different perspectives and experiences. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us. Email [email protected] with any questions.
