About the job  

TS Imagine, the world’s leading provider of on-demand trading and risk management solutions for the Financial Services industry, is looking for a Client Integration Specialist to join our growing team. Client Integration Specialists work closely with clients and internal teams and play a critical role in the success of the Professional Services team. This is an exciting opportunity for a self-starting and highly motivated team player with strong core technical skills to join a well-established yet rapidly evolving company.  

The Client Integration Specialist will offer expertise regarding technical integration requirements and develop sound technical solutions in a mission-critical environment. Integrators must be able to drive projects to completion by anticipating the needs of clients thereby ensuring the alignment of internal and external teams focused on the project. 

Who will love this job  

• A challenge seeker – you want to rise above just meeting job requirements and welcome challenges that push you outside your comfort zone. 
• A learner – you want to be part of a firm that has constantly evolving technology. 
• An independent self-starter – you are good at figuring out technical platforms and prefer to earn the knowledge as independently as possible. 
• A client-focused mindset – you care about clients and want to make sure they have the best possible experience during the implementation process. 

What you’ll do  

• Understand simple to complex business requirements and design a technical solution to meet those needs.  
• Install, certify and deploy/configure the suite of TS Imagine products including new FIX sessions, broker Algos, Start of Day Positions uploads and End of Day allocations. 
• Facilitate technical discussions and workshops for product deployment, project integrations and technical solutions for the suite of TS Imagine products.  
• Work with internal teams to finalize project timelines and milestones, document ongoing progress and highlight concerns in a timely way.  
• Ensure proactive communication with clients and internal staff, managing new implementations, enhancement requirements and production escalations.  
• Code technical solutions for client integration requests according to well established guidelines for production deployment. 
• Ensure Sales, Account Management, and Support teams have the appropriate technical information to sell and support TS Imagine product solutions including details of customized workflows or bespoke solutions.  
• Produce and manage internal documentation. 
• Troubleshoot and help resolve production issues escalated by the L1 Support team. 

You should have   

• Experience in Financial Services industry or other related experience  
• Excellent problem-solving skills
• Excellent communication skills (both oral and written)
• Positive attitude and a good work ethic  
• Strong experience in a client facing role – Client Integration or Client Support
• Basic Knowledge of financial markets, companies, and products (Equity, Fixed Income, Derivatives, Algorithmic Trading, Credit, FX, Volatility, etc.)  
• Bachelor in Computer Science or Computer Engineering or matching technical skills 

Required Technical Skills:  

Good working knowledge of and experience with:  

• Linux/UNIX
• FIX Protocol Versions 4.2, 4.4
• XML or ATDL
• Networking and Connectivity concepts
• FIX Simulators

Additional Preferred Skills/Experience:  

• Broker Algorithmic order flow
• Perl or shell scripting
• Pentaho experience
• Jira
• Confluence
• Fin Tech company

Why TS Imagine / Benefits  

• Currently 4 days in the office
• Vacation and Personal days  
• Annual bonus and salary review 
• Training budget $1,500 
• RRSP with 3% company matching 
• Health insurance 
• Subvention for public transportation