System Administrator

Job Description

Title: Systems Administrator

FLSA Classification: Non-Exempt

Department: Accounting

Reports to: Systems Administration Lead

Salary: $70,000-85,000 + bonus

Date: 5/2025

Job Summary:

We are seeking a skilled System Administrator with hands-on experience supporting Microsoft Dynamics 365 Business Central (D365 BC) and/or Microsoft Dynamics NAV. The ideal candidate will be responsible for supporting end-users and collaborating with development and functional teams to ensure optimal operation of the ERP platform and related systems.

Supervisory Responsibilities: 

• This position does not have direct supervisory responsibilities but is subject to change. 

Duties/Responsibilities:

• Primary point of contact for user issues via ticketing system, emails, or phone calls.
• Provide Tier 1/Tier 2 Support for ERP-related issues.
• Assist with project initiatives (i.e. Lot Tracing, EDI, etc.)
• Work with Microsoft and/or third-party vendors for issue resolution.
• Triage issues and provide the appropriate solution or escalation through resolution.
• Manage user accounts, roles, and permissions within D365 BC.
• Troubleshoot user access and security issues.
• Monitor system health, logs, and performance metrics.
• Assist with testing-related system upgrades, migrations, and new implementations.
• Maintain training materials and provide user end training.

Required Skills/Abilities: 

• Deep Knowledge of Operational processes including 
• Planning MRP/MPS
• Production
• Logistics (Transfers/Movements/Counts) 
• Lot Traceability Processes
• Experience with setup and management of D365 Security
• Clear verbal and written communication

Education/Experience:

• 3+ years of experience supporting and administering Microsoft Dynamics 365 Business Central (D365 BC) or Dynamics NAV.
• Food & Beverage experience
• Strong understanding of system architecture, SQL Server, and Microsoft Windows Server environments.
• Experience with related 3rd party solutions such as EDI, Medius AP, Power Platform, ISVs.
• Microsoft certifications related to Dynamics 365 or system administration are a plus.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.