Full-Time

Inbound/Outbound Queue Associate

Posted on 11/21/2024

CVS Pharmacy

CVS Pharmacy

10,001+ employees

Retail pharmacy and healthcare services provider

Healthcare

Compensation Overview

$17 - $25.65Hourly

+ Bonus + Commission + Short-term Incentive Program

Junior, Mid

Company Historically Provides H1B Sponsorship

Remote in USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Customer Service
Requirements
  • 2+ years of previous Customer Service experience (Call center experience)
  • 2+ Data Entry
  • 1+ year experience with Microsoft office applications
  • High school diploma or equivalent GED
Responsibilities
  • Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues.
  • Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs.
  • Promotes/supports quality effectiveness of Healthcare Services.

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, beauty items, and general merchandise. CVS Health also functions as a pharmacy benefits manager, serving over 75 million plan members, and has a senior pharmacy care business that assists more than one million patients each year. This integrated approach allows CVS Health to deliver affordable health management solutions, improving access to quality care and health outcomes while aiming to reduce overall healthcare costs. Unlike many competitors, CVS Health combines retail pharmacy services with clinical care and pharmacy benefits management, making it a significant player in the healthcare sector with a goal of helping individuals achieve better health.

Company Stage

Debt Financing

Total Funding

N/A

Headquarters

Woonsocket, Rhode Island

Founded

1963

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • CVS offers at-home health testing kits, aligning with consumer demand for convenience.
  • The company provides free cash-back services, attracting customers amid rising fees elsewhere.
  • CVS's digital vaccine scheduler enhances customer convenience for flu and COVID-19 vaccinations.

What critics are saying

  • At-home testing kits may reduce in-store foot traffic for health services.
  • Sony's advanced hearing aids could challenge CVS's market share in this category.

What makes CVS Pharmacy unique

  • CVS Health offers a comprehensive pharmacy network with 9,600 retail locations.
  • The company integrates pharmacy benefits management with over 75 million plan members.
  • CVS Health provides specialty pharmacy services, enhancing its healthcare service offerings.

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