Asset Protection Sr. Specialist

Hello Fresh

Hello Fresh

10,001+ employees

Food & meal kit delivery service

Consumer Goods


Dallas, TX, USA

Required Skills
Customer Service
  • Associate degree or equivalent in criminal justice or similar field
  • Must be at least 21 years of age or older
  • 2-3 years of command center (911 Center) experience, Asset Protection /Loss Prevention field experience
  • Welcoming and helpful attitude toward visitors and other team members
  • Ability to learn and adapt to current technology needs
  • Effective communication skills
  • Work both independently and working in teams
  • Proficiency in Google apps (Gmail, drive, sheets, etc.)
  • Monitor cameras and alarms across multiple locations and provide feedback to frontline management teams.
  • Manage access control, video management, emergency altering, and other safety and security systems around the network.
  • Respond to and resolve emergency escalations by managing the emergency action plan, and other safety and security standards.
  • Identify in-progress incidents leveraging technology, reporting, and surveillance tactics.
  • Identify, escalate field escalations to the special operations center at the direction of AP leadership.
  • Respond to incidents and submit appropriate documentation for all incidents following AP policy and procedures.
  • Provide service and a working experience that meets the needs of the team members and management teams.
  • Demonstrate a culture of ethical conduct, safety, and compliance.
  • Work with integrity and professionalism in a customer service environment.
  • Manage site teams during incidents and provide escalation support to senior leaders.
  • Use continuous improvement principles to identify ways to improve our processes and results.
  • Effectively listen, build rapport and communicate at all levels; are confident sharing ideas and trends.
  • Recognize and resolve situations that are ambiguous or challenging, focus effort on meeting or exceeding goals, and pave the way for efficiency.
  • Identify the system component that is causing the error, as well as the options available for resolving it and completing the task.

Company Stage


Total Funding



Berlin, Germany



Growth & Insights

6 month growth


1 year growth


2 year growth



Competitive Salary & 401k

Generous Parental leave & Flexible PTO

Health, vision, & dental insurance

75% discount on HelloFresh Subscription

Snacks, coffee, & catered lunches

Company sponsored outings