INACTIVE
Full-Time
New Orders Specialist
Posted on 2/1/2023
Title insurance & professional settlement services
Data & Analytics
Real Estate
Entry, Junior, Mid
Phoenix, AZ, USA
Required Skills
Sales
Communications
Customer Service
Requirements
- High School Diploma or equivalent
- 1-3 years inbound call center sales experience
- Excellent customer service and sales skills
- Exceptional oral, written communication and listening skills
- Ability to clearly and effectively communicate to both external and internal customers
- Excellent organizational skills (Multi-tasking, prioritizing and follow up)
- Fundamental understanding and some practical experience of all of the facets of the Home warranty sales functions
- Ability to work under pressure and remain flexible to changing schedules and demands
- Ability to apply common sense, understanding and problem solving
- Working knowledge of Windows and Microsoft Office
- Knowledge of the real estate or mortgage industry helpful
Responsibilities
- Answer sales calls from inquiring buyers, sellers, existing customers, agents, brokers and title/escrow customers
- Make product recommendations based on client's budget and unique home needs
- Upsell optional coverage and plans as appropriate by audience
- Troubleshoot inbound calls from existing customers (as indicated above) and redirect calls to proper departments as required
- Send email communication to potential customers and sales reps
- Process various contractual changes, such as renewals, new contracts, option ads, drops contract exclusions, cancellations and credit card updates
- Process and send Real Estate invoices as required
- Process seller's coverage cancelation/Overcome cancelation requests
- Verify and update all homeowner contact information and ensure detailed documentation of customer or contact interaction
- Consistently perform compliant wrap-ups
- Maintain consistent knowledge of company (FA and Alliance) products, version updates, pricing, promotions and broker agreements
- Keep abreast of industry, contract coverage and limits, process and procedures
First American is on a mission to provide comprehensive title insurance protection and professional closing/settlement services that produce clear property titles and enable the efficient transfer of real estate.
Company Stage
N/A
Total Funding
N/A
Headquarters
Santa Ana, California
Founded
1889
Growth & Insights
Headcount
6 month growth
↑ 0%1 year growth
↑ 9%2 year growth
↑ 4%Benefits
401k matching
Health, vision, dental insurance
Professional development
INACTIVE