Key Responsibilities:

Strategic Leadership:

• Collaborate with the CRO, MD EMEA/APAC, CMO, CPO, and Sales Directors to develop and execute the Revenue Operations strategy.

• Define and align Ideal Customer Profiles (ICP), Personas, Use Cases, and acquisition motions.

• Optimize lead attribution, Target Account Lists (TAL), messaging, and positioning.

• Ensure capacity planning, outbound activity, and territory balancing are effectively managed.

• Create effective incentiveprograms that drive results and create the right behaviors

Workflows & Processes:

• Work with CMO and CPO to drive clear roles/responsibilities and accountability frameworks and metrics to drive results 

• Define opportunity scoring frameworks, and nurture processes.

• Map the lead-to-customer journey with campaign insights and reporting.

• Lead the Sales Operations and Enablement teams to implement onboarding and ever-boarding programs, ensuring continuous development and alignment with sales strategies.

Productivity & Campaign Alignment:

• Align campaigns with the Target Account Lists and optimize cost per lead/opportunity.

• Maximize social prospecting, intent signals, and ABM integration.

• Lead initiatives for executive sponsorship, deal reviews, and customer reference programs.

Automation & AI (Artificial Intelligence) Integration:

• Leverage AI for attribution, funnel optimization, and forecasting.

• Implement automated workflows for lead journeys, account risk assessments, and engagement processes.

Customer Journey & Retention:

• Optimize the customer journey from handoff to retention and expansion.

• Establish KPIs (Key Performance Indicators) for retentionand ensure alignment with partner-led implementations and coverage models.

• Maintain data hygiene and celebrate key milestones such as go-lives.

Onboarding & Ever-boarding:

• Develop comprehensive onboarding programs for new revenue team members to ensure a strong start and quick ramp-up.

• Create ever-boarding initiatives that provide ongoing education, skills development, and performance enhancement, ensuring long-term capacity, productivity, and impact.

Qualifications:

• Experience: 10+ years in Revenue Operations, Sales Operations, or a similar role with a proven record of accomplishment in a high-growth SaaS environment.

• Leadership: Proven ability to influence across an organization to lead and develop high-performing teams, particularly in Sales Operations and Enablement.

• Hands On:Someone who doesn’t hesitate to roll-up their sleeves and get in the details and – ideally with experience working for both large and small companies

• Analytical Skills: Strong ability to translate data into actionable insights.

• Technical Proficiency: Experience with CRM platforms, marketing automation, and revenue technologies, preferably Salesforce and Marketo.

• Communication: Excellent verbal and written communication skills, with the ability to influence and collaborate with senior leadership and cross-functional teams.

• Problem-Solving: Strong focus on continuous improvement and innovation.

• Customer Focus: Deep understanding of customer needs and alignment with operations.

Why Clearwater Analytics?

• Growth Opportunities: Be part of a rapidly growing company with opportunities for advancement.

• Innovative Environment: Contribute to a dynamic and innovative workplace.

• Collaborative Culture: Join a team that values collaboration and excellence.

Location:  NYC/tri-state location is essential.

How to Apply:

Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and fit for Clearwater Analytics.