Technical Support Engineer
Tier 2
Posted on 3/31/2023
Dorchester, Boston, MA, USA
Experience Level
Desired Skills
Web Development
Quality Assurance (QA)
Software Testing
  • Associate's degree or equivalent work experience
  • Experience with QA/Automation/Unit testing
  • Expertise in the use of HTML, CSS, JavaScript, and Chrome dev tools
  • Understanding of Xpath, Regex, Grep, Sed, Awk and tools which would simplify log parsing
  • An understanding of HTTP Verbs, APIs, and microservices at a macro level
  • Nice To Have:
  • 5+ years of experience
  • A background in front-end web development where you've built full websites, either as a hobby or professionally
  • Understanding of 1 or more complete tech stack(s)
  • Experience with managing workflows and Jira boards
  • Troubleshooting web-based applications (The art of asking the right questions to arrive at a solution)
  • Customer-centric attitude, with strong communication skills and technical acumen
  • Strong analytical skills, with a bias for using data to identify trends and opportunities
  • Interest in learning good test automation practices and patterns
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues by following standard procedures for triaging and escalating customer issues
  • Understanding failure modalities that lead to customer facing issues, documenting them and creating documentation allowing them to be fixed rapidly
  • Take ownership of reported customer issues and see problems through to resolution
  • Contribute to managing support and customer success processes, tools, and technologies
  • Work cross functionally with other teams at mabl to improve the customer experience

51-200 employees

Intelligent test automation company
Company Overview
Mabl is on a mission to build the easiest low-code test automation solution on the market. Mabl is the enterprise SaaS leader of intelligent, low-code test automation that empowers high-velocity software teams to embed automated end-to-end tests into the entire development lifecycle.
  • Generous parental leave
  • Rich health benefits
  • Transportation benefit
  • Employee collaboration perk
Company Core Values
  • Drive
  • Insight
  • Support
  • Authenticity