Shared Services Enablement Analyst

Join the Tilt team

At Tilt (formerly Empower), we see a side of people that traditional lenders miss. Our mobile-first products and machine learning-powered credit models look beyond outdated credit scores, using over 250 real-time financial signals to recognize real potential. Named among the next billion-dollar startups, we're not just changing how people access financial products — we're creating a new credit system that backs the working, whatever they're working toward.

The opportunity: Shared Services Enablement Analyst

In this role, you will serve as a high-impact individual contributor within the Shared Services team, combining project management, data analysis, and flexible execution across QA, Learning & Development, and Content. You will partner with the Shared Services Lead and L&D Enablement Manager to deliver insights, drive projects to completion, and provide tactical support where needed. This role ensures Shared Services initiatives move forward without delay while also creating the clean data and structured processes required for AI-driven enablement.

Tilt is a remote-first company, and we drive connectivity through regular company onsites. Travel for company onsites is expected at a minimum of 2 times per year.

How you'll make an impact

Project & Data Support

• Manage Shared Services projects, tracking milestones, deliverables, and dependencies across QA, L&D, and Content

• Analyze QA results, training completion, and KB usage data to identify performance trends

• Track Shared Services data and performance, and report on impact for leadership and cross-functional partners

• Support AI and automation initiatives by structuring QA, KB, and training data for system integration

QA Support

• Conduct QA audits during peak periods or backlog relief

• Prepare calibration reports and surface error trends to QA leadership

• Partner with L&D to connect QA insights to training interventions

Content Support

• Draft and update KB articles, SOPs, and internal documentation

• Ensure content is accurate, structured, and AI-ready (metadata, tagging)

• Track and manage content updates in collaboration with SMEs and Content leadership

L&D Support

• Coordinate training schedules with internal and vendor teams

• Administer LMS tasks such as enrollment, completions, and reporting

• Convert SOPs and process docs into learning materials under guidance of the L&D team

Cross-Functional Coordination

• Support vendor oversight by tracking adherence to QA and training schedules

• Capture meeting notes, action items, and drive follow-through across Shared Services initiatives

Why you're a great fit

• 3+ years of experience in project coordination, operations, or customer support enablement

• Strong analytical skills with proficiency in Excel/Google Sheets; experience with BI tools (Looker, Tableau) is a plus

• Experience supporting QA, training, or knowledge management programs

• Strong writing and editing skills for documentation and training content

• Excellent organizational and communication skills; able to manage multiple projects simultaneously

• Familiarity with BPO/vendor environments and fintech customer support preferred

Our Interview Process

1. Initial recruiter call: A conversation to learn about your experience and what you're looking for in your next role.

2. Hiring manager interview: A deeper discussion about your background and approach to solving challenges.

3. Skills panel: Meet with Tilt team members to discuss your expertise and problem-solving approach through real-world scenarios.

4. Leadership conversation: A conversation with our CFO to discuss our mission and how you could contribute to it (and how we can help you achieve your career goals along the way).

Don’t meet every qualification? We care about potential over your past. If you're bringing ambition and drive to what we're building, we want to hear from you.

What you'll get at Tilt

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.

• Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.

• Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.

• Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.

• Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)

• Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.

The Tilt Way

We're looking for people who chase excellence and impact. Those who stand behind their work, celebrating the wins and learning from the missteps equally. We foster an environment where every voice is valued and mutual respect is non-negotiable — brilliant jerks need not apply. We're in this together, working to expand access to fair credit and prove that people are incredible. When you join us, it's not just another day at the [virtual] office, you're helping millions of hardworking people reach better financial futures.

You’re pushing ahead in your career? We can get behind that. Join us in building the credit system that people deserve.