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Project Manager
Posted on 8/27/2022
Denver, NY, USA • San Francisco, CA, USA • Remote
Experience Level
Desired Skills
  • 3-5 years of relevant work experience in analyst roles, biz ops roles, program management, and/or project management
  • Stakeholder and project management mastery. A proven track record of executing large projects, both in terms of scope and in the number of stakeholders and impacted teams/organizations
  • Ability to develop insightful quantitative analyses, paired with strong critical thinking and business judgment
  • Proven process improvement experience and love making things more efficient
  • Executive presence and ability to influence senior leaders
  • Deep empathy and obsession for our small business customers
  • Grit, hustle, and fire for making things right
  • A passion for helping others
  • Comfortable using and questioning data
  • Experience with Excel and SQL - nice to have
  • Lead and support cross-functional projects across Insights & Operations, Product, and Customer Experience teams
  • Provide reporting vertically and horizontally in the biz
  • Develop and manage project plans and charters for cross-functional initiatives
  • Provide insights and recommendations based on data that will drive our CX strategy
  • Build and implement scalable processes
  • Serve as thought partner for CX operators leaders
  • Hypothesis-driven problem solving to drive our business

1,001-5,000 employees

Cloud-based payroll, benefits, and human resource management solution
Company Overview
Gusto's mission is to help companies put people first. The company operates an online payroll, health benefits, and workers' compensation platform.
  • It’s a marathon, not a sprint: Employees celebrating 5 or 10 years at Gusto enjoy a month-long sabbatical to travel and relax after all their hard work.
  • Meals and conversations: Free meals, snacks, and drinks to keep us fueled, but more importantly: they bring people together and foster community.
  • Wellness for every body: We’re proud to offer inclusive health care such as hormone treatments, gender-affirming surgery, therapy, family planning, and more.
  • The time you need: Our flexible PTO policy means every employee is encouraged to take the time they need now to keep doing great work, long term.
  • Family-friendly benefits: Fertility treatments, primary and secondary parental leave, sleep coaching, house cleaning for new parents, and more.
  • Be well, be you: Get free, comprehensive medical, dental, and vision benefits, plus a monthly fitness stipend and mental health resources too.
Company Core Values
  • Embody a service mindset: Never stop advocating for the needs of others.
  • Dream big, then make it real: Be ambitious. Show and do is greater than tell and talk.
  • Be proud of the how: Ensure deep integrity in everything you do.
  • Embrace an ownership mentality: Take initiative to leave things better than you found them.
  • Debate then commit: Share openly, question respectfully, and once a decision is made, commit fully.
  • Build with humility: Put collective success before individual achievements.