Quality Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
 

Day Shift - 7.5 Hours (United States of America)

Key Responsibilities:

· Coordinate quality improvement and performance monitoring activities across behavioral health services, including inpatient, outpatient, and crisis programs.

· Support the development and implementation of quality dashboards, metrics, and reports for internal leadership and external agencies.

· Conduct and document clinical chart audits, reviews, and trend analyses to support compliance and quality goals.

· Monitor adherence to OMH, OASAS, and other regulatory requirements, including preparation for site visits and audits.

· Manage incident reporting processes, including interviews, chart review, documentation, tracking, follow-up, and submission through appropriate systems.

· Utilize NIMRS and WISR platforms for timely reporting and review of incidents and sentinel events.

· Participate in Root Cause Analyses (RCA) and facilitate post-incident reviews and corrective action planning.

· Collaborate with clinical leadership and staff on the development and implementation of quality improvement initiatives.

· Assist in organizing and facilitating quality management oversight committee meetings.

· Provide education and support to staff on quality-related protocols, regulatory standards, and documentation requirements.

· Maintain up-to-date knowledge of behavioral health quality trends, regulatory changes, and compliance standards.

Qualifications:

Education:

· Bachelor’s degree required (healthcare, behavioral health, public health, or related field).

· Master’s degree preferred.

Experience:

· Minimum of 2 years of experience in behavioral health quality, performance improvement, or compliance.

· Strong understanding of behavioral health operations, clinical standards, and regulatory frameworks.

· Experience with incident management, RCA processes, and regulatory reporting preferred.

Clinical Background / Licensure / Certification:

· Clinical background in behavioral health or healthcare required

· NYS clinical licensure (e.g., RN, LMSW, LMHC) preferred.

Technical/Regulatory Knowledge:

· Proficiency with NIMRS (NYS Incident Management and Reporting System) and WISR (Workplace Incident and Safety Reporting) required.

· Strong computer skills including Excel, PowerPoint, and EMR/chart audit tools.

Salary Range: $80,000 - $90,000

Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!