Full-Time
Operations Manager Trainee
Deadline 8/12/27
PDS Health
Integrated healthcare support company
Compensation Overview
$24 - $33.75/hr
San Antonio, TX, USA
In Person
Requires travel to multiple offices per day, including possible unplanned travel.
Bachelor's, Associate's
Category
 Operations & Logistics |
|---|
Required Skills
Epic (EHR)
Requirements
- A high school diploma or equivalent is required.
- Five or more years of related work experience in operational management are required.
- A valid driver's license and automobile insurance are required, with the driver's license verified through a motor vehicle record check at hire.
- Reliable transportation is required for timely travel to multiple assigned offices per day; reliable alternate transportation may substitute for a driver's license and automobile insurance.
- Knowledge of dental plans, insurance fees, administrative guidelines, limitations and exclusions, reporting systems, business correspondence, business reporting techniques, and profit and loss statements is required.
- Proficiency with Microsoft applications, Epic, 1VU, BOX, and standard office equipment is required.
- The ability to make timely and accurate decisions using sometimes vague or limited information is required.
- The ability to multitask effectively in a fast-paced and ambiguous environment without compromising quality is required.
- The ability to prioritize tasks and projects with limited direction while contributing to organizational success is required.
- The ability to read, analyze, and interpret common financial reports and legal documents and respond to inquiries from patients, team members, regulatory agencies, vendors, and other business community members is required.
- The ability to draw valid conclusions, apply sound judgment, and make decisions under pressure is required.
- The ability to interpret and apply policies and procedures is required.
- The ability to apply mathematical concepts including probability, statistical inference, fractions, percentages, ratios, and proportions to practical situations is required.
- The ability to communicate effectively and present information verbally and in writing is required.
- The ability to lead a team, prioritize team duties, coach, mentor, train, write performance evaluations, conduct feedback, and handle team member relations issues is required.
- The ability to organize assignments systematically, identify and solve problems, and work proactively with attention to detail is required.
- The ability to create presentations and deliver effective presentations is required.
- A strong sense of personal responsibility, ability to work with others, and ability to accept direction are required.
- Flexibility in adapting processes to meet unique needs and a commitment to educational advancement are required.
Responsibilities
- Complete the Operations Manager Development Program through structured curriculum, on-the-job practical application, and development meetings.
- Learn to independently manage a financially viable dental office and achieve independent management competency within four to six months after timely program completion.
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Assess, hire, train, supervise, counsel, coach, and retain right-fit team members.
- Assess, investigate, and resolve staff and patient issues by analyzing facts and circumstances and developing timely, effective, logical, and creative solutions.
- Execute the PDS Operational Model consistently to meet office imperatives in partnership with the Owner Dentist.
- Drive year-over-year revenue and profit growth.
- Manage expenses to achieve monthly goals and budget.
- Follow cash management and accounting protocols.
- Act as a catalyst for team development of the Perfect Patient Experience.
- Deliver leadership, coaching, and mentoring to team members to identify and implement improvement opportunities.
- Maintain open communication with direct supervisors, report issues and concerns early, and develop trust-based relationships.
- Maintain professional appearance and demeanor in accordance with company policies and address others professionally and respectfully.
- Use People-related tools and resources for assessment, hiring, retention, performance evaluation, separation processes, and compensation guidance and execution.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Report weekly to the Regional Manager on accomplishments, improvement areas, performance goals, and system effectiveness.
- Manage Front Office and Back Office team members and demonstrate leadership and team-development capabilities by the end of the development program.
- Develop and implement an office success plan, including staff development and office protocols for efficient operations during manager absences.
- Travel to multiple offices per day, including possible planned or unplanned travel that may change without notice.
Desired Qualifications
- An associate degree or bachelor's degree is preferred.
- Five or more years of experience leading a team, mentoring, and coaching subordinates is preferred.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
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