Full-Time
Technical Support Specialist
Confirmed live in the last 24 hours
POS Nation
11-50 employees
Provides tailored point of sale solutions
Compensation Overview
$20 - $25Hourly
Entry
Charlotte, NC, USA
This job is based in our office in Charlotte, NC. No hybrid or remote work is available.
- Experience with PC Hardware troubleshooting
- Strong written, telephone, and personal communication skills
- Excellent Customer Service soft skills and the ability to build and maintain customer relationships
- Growth Mindset - Always Learning
- Advanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016
- Experience with Network Protocols, Switches, and Firewall configuration
- Think on your feet and resolve problems quickly
- Answer phone calls and respond to emailed tickets keeping the SLA
- Maintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs
- Maintain documentation for products and training
- Troubleshoot technical problems in Windows and SQL Server
- Troubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls
POS Nation provides point of sale (POS) solutions specifically designed for retail stores, restaurants, and specialty shops. Their offerings include both hardware, such as cash registers and barcode scanners, and software that helps manage sales, inventory, and customer data. The systems are designed to streamline business operations, making processes like checkouts faster and inventory management more efficient. POS Nation differentiates itself from competitors by offering dedicated 24/7 US-based customer service and ongoing employee training, ensuring that clients can effectively use their systems. The goal of POS Nation is to enhance productivity and profitability for small to medium-sized businesses by providing comprehensive support and solutions that cover the entire sales process.
Company Stage
N/A
Total Funding
N/A
Headquarters
Charlotte, North Carolina
Founded
2001
6 month growth
↑ 2%1 year growth
↑ 2%2 year growth
↑ 2%
Simplify's Take
What believers are saying
- The acquisition of GrazeCart allows POS Nation to tap into the growing direct-to-consumer e-commerce market, potentially increasing their customer base and revenue streams.
- With over 7,500 businesses already using their solutions, POS Nation has a proven track record and a strong market presence.
- The launch of CAP Retail 9.5 demonstrates their commitment to innovation and continuous improvement, which can attract new clients and retain existing ones.
What critics are saying
- The integration of acquired companies like GrazeCart and Bottle POS could present challenges in terms of technology and company culture, potentially disrupting operations.
- The POS market is highly competitive, with numerous established players, which could make it difficult for POS Nation to maintain its market share.
What makes POS Nation unique
- POS Nation offers a comprehensive suite of both hardware and software solutions tailored specifically for retail stores, restaurants, and specialty shops, unlike competitors who may focus on only one aspect.
- Their 24/7 US-based customer service ensures continuous support, setting them apart in an industry where customer service can often be lacking.
- The recent acquisitions of GrazeCart and Bottle POS expand their capabilities into e-commerce and cloud-based solutions, providing a more versatile and integrated offering than many competitors.
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