Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Pinecone

Pinecone

51-200 employees

High-performance vector database for AI applications

Enterprise Software
AI & Machine Learning

Junior, Mid

Manchester, UK

WFH Equipment Stipend provided.

Category
Customer Success
Customer Support
Customer Success & Support
IT & Security
Required Skills
Microsoft Azure
Python
JavaScript
Java
AWS
Go
LangChain
C/C++
Google Cloud Platform
Requirements
  • Bachelor’s degree (or equivalent experience) in computer science or a related field
  • 2+ years of experience in a technical support or customer-facing technical role
  • Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C)
  • Working knowledge of ML and AI
  • Experience with cloud providers (AWS, Azure, GCP)
  • Excellent written and verbal communication skills
  • Strong customer service and problem-solving skills
  • Ability to work independently in a fast-paced, team environment
  • Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrations
Responsibilities
  • Provide technical support to customers, including troubleshooting complex technical issues
  • Manage and resolve customer inquiries in a timely and effective manner
  • Identify areas of improvement for customer experience
  • Ideate and implement strategies for improving and scaling support processes
  • Build tools and automation to optimize our workflows
  • Enhance our product literature by creating knowledge base articles and improving our online documentation

Pinecone offers a fully-managed vector database that enables businesses to create AI applications capable of storing and searching through vector embeddings. This technology helps applications like chatbots retrieve relevant information, allowing them to respond accurately to user queries. Pinecone's scalable business model starts with a free plan and uses resource-based pricing, ensuring clients only pay for what they use. The goal is to simplify the development of AI-powered applications, making them accessible to a wide range of businesses without the need for extensive infrastructure management.

Company Stage

Series B

Total Funding

$134.2M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

-11%

1 year growth

38%

2 year growth

286%
Simplify Jobs

Simplify's Take

What believers are saying

  • Pinecone's serverless offerings across major clouds capitalize on Generative AI investments.
  • Proprietary models improve AI application performance and accuracy, offering a competitive edge.
  • Partnerships enhance security and trust in Pinecone's AI solutions.

What critics are saying

  • Competition from tech giants like Google could challenge Pinecone's market position.
  • Rapid AI advancements by competitors may outpace Pinecone's development.
  • Reliance on public cloud infrastructure exposes Pinecone to potential service risks.

What makes Pinecone unique

  • Pinecone offers a fully-managed vector database for AI applications, simplifying development.
  • The platform integrates proprietary and third-party models, enhancing retrieval capabilities.
  • Pinecone's cascading retrieval approach combines dense and sparse vector retrieval for accuracy.

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