Full-Time
Technical Support Engineer
Confirmed live in the last 24 hours
Pinecone
51-200 employees
Fully-managed vector database for AI applications
Junior, Mid
Manchester, UK
- Bachelor’s degree (or equivalent experience) in computer science or a related field
- 2+ years of experience in a technical support or customer-facing technical role
- Proficiency in two or more popular programming languages (Python, JavaScript, Java, Go, C)
- Working knowledge of ML and AI
- Experience with cloud providers (AWS, Azure, GCP)
- Excellent written and verbal communication skills
- Strong customer service and problem-solving skills
- Ability to work independently in a fast-paced, team environment
- Preference for experience working with LangChain, LlamaIndex, OpenAI, Cohere, and other Pinecone integrations
- Provide technical support to customers, including troubleshooting complex technical issues
- Manage and resolve customer inquiries in a timely and effective manner
- Identify areas of improvement for customer experience
- Ideate and implement strategies for improving and scaling support processes
- Build tools and automation to optimize our workflows
- Enhance our product literature by creating knowledge base articles and improving our online documentation
Pinecone offers a fully-managed vector database that enables businesses to create AI applications capable of storing and searching through vector embeddings. This technology helps applications like chatbots retrieve relevant information, allowing them to respond accurately to user queries. Pinecone's scalable model starts with a free plan and uses resource-based pricing, ensuring clients only pay for what they use. The goal is to simplify the development of AI-powered applications, making them accessible to a wide range of businesses without the need for extensive infrastructure management.
Company Stage
N/A
Total Funding
$134.2M
Headquarters
New York City, New York
Founded
2019
6 month growth
↑ 12%1 year growth
↑ 77%2 year growth
↑ 320%
Simplify's Take
What believers are saying
- Partnerships with companies like Gathr and Robust Intelligence enhance Pinecone's capabilities in retrieval-augmented generation (RAG) applications.
- The launch of a serverless vector database product promises significant cost savings and operational efficiency for clients.
- The new Pinecone Partner Program could expand their market reach and foster a robust ecosystem around their technology.
What critics are saying
- The competitive landscape for vector databases is intensifying, with major players like DataStax entering the market.
- Rapid technological advancements in AI could render Pinecone's current offerings obsolete if they fail to innovate quickly.
What makes Pinecone unique
- Pinecone's focus on a fully-managed vector database specifically for AI applications sets it apart from general-purpose databases.
- Their scalable, resource-based pricing model allows businesses to start small and scale efficiently, unlike competitors with rigid pricing structures.
- Pinecone's developer-friendly approach eliminates the need for infrastructure maintenance, making it highly accessible to a wide range of clients.
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