Full-Time

IT Help Desk Technician

Posted on 6/6/2024

Divergent

Divergent

Entry

Carson, CA, USA

Required Skills
Communications
Atlassian
JIRA
Requirements
  • BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Jira experience preferred
  • Office 365 experience preferred
  • Customer-oriented with a positive attitude
  • Willingness to tackle problems and find solutions
  • US Person (US Citizen, Green Card Holder, or other applicable status)
Responsibilities
  • Serve as the first point of contact for customers seeking technical assistance
  • Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
  • Answer help desk tickets and provide timely resolution
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Complete tasks and/or projects as assigned in downtime
  • Record events and problems and their resolution in logs the ticketing system
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Manage accounts in multiple systems, including Active Directory, the Atlassian Cloud, Office 365 & others as assigned
  • Procure I.T. equipment and provision based on user requirements

Company Stage

N/A

Total Funding

N/A

Headquarters

N/A

Founded

N/A

INACTIVE