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UK Tech Service Manager
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
  • You have a passion of Service Management and plenty of enthusiasm, self-motivation and the desire to succeed within a busy and progressive technology-driven environment
  • You have good communication and a good general IT and IT Service Management knowledge
  • Ideally certified to at least ITIL Foundation level or above and / or SIAM (Service Integration & Management) certification
  • You will have the ability to work as part of a team as well as being able to solve problems independently
  • You will be able to work to tight deadlines
  • Have the ability to apply a positive flexible attitude with an eye for detail
  • Have a clear, concise, friendly manner, self-disciplined, work on your own initiative but also have strong team-working skills, both in person and virtual
  • Be able to demonstrate accuracy & flexibility
  • Deliver & Improve Farfetch UK IT Tech Service Desk as part of the “Follow the Sun” global IT Service & Support organisation
  • Organise the UK Tech Service team providing a “Customer First” focus for Office, Home, Studio and Store Support
  • Be the champion and focal point for communication linking business and IT needs and policy and process requirements across all stakeholders including the global IT teams
  • Be the UK focus for the Tech Service ticket management process between all Corporate IT teams. This will require local and, on occasion global ownership of IT Incident, Request, Problem and Change Management processes
  • Manage the issue of laptops and other Tech assets required for new starters and ensure recovery of assets for leavers
  • Manage laptop replacement and the full asset lifecycle processed in line with the LTRP plan and hardware policy
  • Deliver monitor and review dashboard for global P0 and P1 escalations and regional receipt and handoff
  • Provide VIP Video Conferencing and other AV technology support using the global VC technologies, processes and policies
  • Provide local “intelligent hands” for networks and other local technology vendors and providers
  • Build Capacity & Resource plan to support projects and local presence actions

5,001-10,000 employees

Online luxury fashion retail platform
Company Overview
Farfetch's mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.