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Full-Time

Housekeeping Manager

Posted on 8/21/2026

Avion Hospitality

Avion Hospitality

Hotel management and advisory services

No salary listed

Nashville, TN, USA

In Person

Bachelor's

Category
Cleaning & Custodial Services (1)
Required Skills
CPR
Inventory Management
First Aid
Microsoft Windows
Requirements
  • At least 5 years of progressive experience in a hotel or a related field, or a 2-year college degree and 3 or more years of related experience, or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience is required.
  • Proficiency in Windows operating systems, company-approved spreadsheets, and word processing is required.
  • A valid driver's license for the applicable state is required.
  • The ability to convey information and ideas clearly is required.
  • The ability to evaluate and select among alternative courses of action quickly and accurately is required.
  • The ability to work effectively in stressful, high-pressure situations is required.
  • The ability to maintain composure and objectivity under pressure is required.
  • The ability to handle workplace problems, including anticipating, preventing, identifying, and solving problems as necessary, is required.
  • The ability to assimilate complex information and data from disparate sources and adjust or modify it to meet particular needs is required.
  • The ability to listen to, understand, clarify, and resolve concerns and issues raised by coworkers and guests is required.
  • The ability to work with and understand financial information and data and perform basic arithmetic functions is required.
  • Compliance with applicable certification requirements, including Food Handlers, Alcohol Awareness, CPR, and First Aid, is required.
Responsibilities
  • Ensure efficient operations of the Housekeeping Department in accordance with Avion Hospitality standards.
  • Supervise the entire Housekeeping Department, including rooms, front and back of house, public areas, and laundry.
  • Establish and maintain a key control system for the department.
  • Operate radios efficiently and professionally when communicating with hotel staff, and ensure proper radio etiquette within the housekeeping department.
  • Monitor and direct all Housekeeping and Laundry personnel.
  • Inspect rooms daily and manage additional Supervisor or Assistant scheduling according to occupancy and approval requirements.
  • Ensure compliance with company and brand training standards.
  • Conduct 90-day and annual employee performance appraisals according to Avion Hospitality standard operating procedures.
  • Review Housekeeping staff hours for payroll compilation and submit them to accounting on time.
  • Develop a manager assigned by the Corporate Office, including signing off on competencies and assisting with placement.
  • Conduct monthly department meetings with housekeeping staff.
  • Prepare employee schedules according to the business forecast, payroll budget guidelines, and productivity requirements, and submit the schedule and Wage Progress Report to the General Manager weekly.
  • Supervise daily inspections for arriving VIPs.
  • Ensure lobbies, guest hallways, guest rooms, and back-of-house areas are cleaned to Avion Hospitality standards.
  • Maintain standards for purchase orders, invoice vouchering, and checkbook accounting.
  • Maintain required par levels of Housekeeping and Laundry supplies by ordering supplies and amenities monthly or quarterly.
  • Conduct monthly and quarterly Housekeeping inventories.
  • Ensure guest privacy and security procedures are followed.
  • Participate in required manager-on-duty coverage as scheduled.
  • Ensure implementation of Avion Hospitality policies and house rules.
  • Train and review house safety rules and procedures with Housekeeping staff.
  • Motivate, coach, counsel, and discipline Housekeeping personnel according to standard operating procedures.
  • Prepare and conduct Housekeeping interviews and hiring procedures.
  • Monitor work orders, submit them to the Engineering department, and follow up on maintenance requests.
  • Respond to guest requests, situations, complaints, and accidents presented to Housekeeping.
  • Attend monthly all-employee meetings, weekly staff meetings, and other functions required by management, and provide rotational training.
  • Maintain a professional working relationship and open communication with managers, employees, and other departments.
  • Respond to emergency situations using current Material Safety Data Sheets and keep the sheets available.
  • Focus the Housekeeping Department on contributing to guest service scores.
  • Balance and clear room status nightly by comparing the PM Housekeeping Report with the computer room status report and resolving discrepancies.
  • Maintain and monitor Lost and Found procedures and policies.
  • Train Housekeeping personnel to perform their duties to Avion Hospitality standards.
  • Conduct daily morning meetings with staff.
  • Conduct weekly walkthroughs with the General Manager and Property Engineer.
  • Use the telephone and computer system to report and verify room status.
  • Ensure valet laundry is recorded for valet cleaners and review incoming laundry to confirm all items have been returned.
  • Store, secure, and issue supplies as needed to meet business demands.
  • Complete required reports accurately and on time.
  • Establish additional Housekeeping Department standards with General Manager approval.
  • Review the Guest Request log daily and take proactive steps to address problems before they occur.
  • Ensure completion of regular maintenance and cleaning projects twice per year.
  • Monitor VIPs, special guests, and special requests.
  • Perform other duties requested by the General Manager.
Avion Hospitality

Avion Hospitality

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Avion Hospitality is a hospitality company providing hotel management, operations, and advisory services for owners and investors. Its work spans property operations, sales and revenue strategy, food and beverage, accounting, human resources, and asset support. The portfolio includes select-service, full-service, and lifestyle hotels across multiple brands and markets. Avion operates in third-party hotel management, running properties on behalf of owners rather than functioning as a consumer hotel brand and connecting property-level guest service with portfolio-level commercial strategy and financial oversight. Brand standards and owner objectives must be translated into property-level execution.

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