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Customer Experience Representative
Denver
Confirmed live in the last 24 hours
Locations
Denver, CO, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Zendesk
Requirements
  • If you are the candidate we're looking for, then that means you:
  • Have the ability to think critically, troubleshoot and solve complex problems in a fast-paced, changing environment
  • Have the ability to work remotely with little supervision while still completing daily tasks
  • Give your best effort in everything you do
  • Are always willing to go the extra mile to provide the best service
  • Note: we consider applicants of all backgrounds. If you are excited about what we're building but don't meet some of the criteria below, please don't let that discourage you from applying
  • Strong customer service skills, positive attitude, excellent problem-solving, communication, and organizational skills
  • Customer-facing experience desired (retail, hospitality, online support, etc.)
  • Knowledge of all Microsoft Office Suites
  • Basic knowledge of e-commerce retail
  • Prior experience with Zendesk a plus
Responsibilities
  • The Customer Experience Representative is the first point of contact for customers with questions or issues and must be able to rise to the problem and expeditiously solve every customer question or complaint. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company a fabulous experience. This role is based in Denver and will require a combination remote work (all eligible candidates must have the ability to work from home) and going into a location in the Denver metro-area
Archive

11-50 employees

Resale operating system for brands
Company Overview
Archive's mission is to keep products in use for as long as possible. Archive is building an “operating system for resale” that delivers both a customized, high-end online secondhand marketplace site and the underlying infrastructure and operations to plug into all of the other facets of a brand’s global resale strategy.
Benefits
  • Health / Dental / Vision
  • Unlimited Vacation Policy
  • 401K Program
  • Monthly virtual team events
  • Bi-Annual Company Retreats
  • Custom Equipment Setup
  • Paid Parental Leave
  • Office Space in NY and LA