Senior Product Manager

Platform

Confirmed live in the last 24 hours

201-500 employees

Website

AI-powered guidance for contact center efficiency

Company Overview

Cresta is a company that leverages generative AI to enhance the efficiency and effectiveness of contact centers, providing real-time guidance to agents based on top-performing practices and enabling managers to monitor every conversation for personalized coaching plans. Born out of the Stanford AI Lab and backed by reputable firms like Greylock Partners, Sequoia, and Andreessen Horowitz, Cresta has established a strong industry presence, partnering with renowned companies like Intuit, Cox Communications, Dropbox, and Blue Nile. The company's unique approach to addressing common contact center challenges, such as high attrition and inadequate training, positions it as a competitive player in the AI-driven business solutions sector.

AI & Machine Learning

B2B

Company Stage

Private

Total Funding

$151M

Founded

2017

Headquarters

Palo Alto, California

Growth & Insights

Headcount

6 month growth

↑ 16%

1 year growth

↑ 4%

2 year growth

↑ 111%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Agile

Sales

UI/UX Design

Communications

CategoriesNew

Product

Requirements

Bachelor's degree in Computer Science, Engineering, Business, or a related field
6+ years of experience as a product manager / Sr. product manager or a product owner in enterprise saas software
Solid understanding of SaaS integration methodologies, API frameworks, identity and user management as well as data exchange protocols
Proven track record of successfully delivering complex, large-scale enterprise-grade features in a product management role
Experience in the contact center industry is highly preferred
Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders
Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions
Strong leadership and collaboration abilities, with a track record of working effectively in cross-functional teams
Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations
Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment

Responsibilities

Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
Support Go-to-market and Sales teams as a subject matter expert for their product area
Prioritize product investments to meet strategic product and business goals
Write clear and actionable product requirements
Ability to communicate product ideas, requirements and business plans to all levels of the organization
Demonstrate functionality of completed products to internal team members and other stakeholders

Desired Qualifications

Experience with contact center technology is an additional

Interested in defining how AI shapes the future of work? Cresta is on a mission to make every knowledge worker 100x as effective, 10x faster and 10x better. Cresta is focused on using AI to help the workforce, not replace them. Cresta uses our patented Expertise AI to uncover expert insights from every conversation and put those insights into action with real-time coaching during customer conversations.

We’re growing fast! Spun out of the Stanford AI lab and chaired by Google-X founder Sebastian Thrun, Cresta launched in 2020. Since then, we’ve grown revenue and our team by 300%! We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors and advisors including Andreessen Horowitz, Greylock Partners, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Porsche, Verizon, and Mutual of Omaha and we have been recognized as a startup to watch by Business Insider, Forbes, and Gartner to name a few. We have huge ambitions and are looking for stellar candidates who have an entrepreneurial mindset and are excited to use cutting-edge AI to solve real-world business problems.

We’re looking for a highly skilled and experienced Senior Product Manager who will be part of an innovative team and company, building out next generation contact center AI products. The ideal candidate should have experience in building foundational platform capabilities to handle integrations with a variety of enterprise applications in a B2B SaaS environment. Additionally they will have extensive experience in shipping large-scale enterprise-grade features. Experience with contact center technology is an additional bonus. This role requires being able to work with multiple cross functional teams participating in strategic initiatives in a collaborative environment. If hired, this individual will play a pivotal role in helping our fast paced product suite achieve a whole new level of scale.

We want someone who is not afraid to think outside the box and think on their feet as things get thrown at them. Cresta’s product managers work closely with customers, end users and 3rd party platform vendors to develop creative solutions to complex problems.

Responsibilities

Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
Support Go-to-market and Sales teams as a subject matter expert for their product area
Prioritize product investments to meet strategic product and business goals
Write clear and actionable product requirements
Ability to communicate product ideas, requirements and business plans to all levels of the organization
Demonstrate functionality of completed products to internal team members and other stakeholders

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
6+ years of experience as a product manager / Sr. product manager or a product owner in enterprise saas software
Solid understanding of SaaS integration methodologies, API frameworks, identity and user management as well as data exchange protocols.
Proven track record of successfully delivering complex, large-scale enterprise-grade features in a product management role.
Experience in the contact center industry is highly preferred.
Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions.
Strong leadership and collaboration abilities, with a track record of working effectively in cross-functional teams.
Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.

If you are a passionate and experienced Senior Product Manager with a knack for platform development and SaaS integrations, and you’re excited about working in the contact center space, we would love to hear from you. Apply now and join our dynamic team!