Director of Retail Banking

We are currently seeking a Director, Retail Banking to join our team.

The Director, Retail Banking is responsible for developing and directing the growth strategy and service portfolio goals for assigned branches within a specific First West region.  The role proactively promotes the organization within the community; provides sales and service leadership, coaching and direction to branch management; leads all strategic aspects of the promotion, sale and referral of FW products and services; and participates in the development and implementation of corporate and regional sales standards. This position is primarily based at branches across the Envision region, with additional support provided from our Langley Collaboration Centre.

Here’s what would be included as a part of your typical day

1. Leadership: Provides leadership and direction to assigned branches through coaching and mentoring of the branch management team; ensures a high degree of employee engagement and retention; recruits, determines appropriate orientation/training and ongoing development plans; and evaluates the performance of assigned branch managers. Utilizes the Day in the Life as a guideline to prioritize and manage schedules - to align efforts in reaching goals while offering a remarkable, consistent member experience across First West.
2. Annual Business Plan: Ensures retail branch sales and service business plans, marketing plans and operations align with FW strategic direction and long term critical success factors; establishes and monitors expectations for assigned branches and ensures annual goals and targets are achieved or exceeded; develops and implements solutions to assist branch managers in the execution of annual business plans, operational framework and overall performance and profitability.
3. Business Development: Identifies and develops opportunities to promote FW within the community; develops new and enhances existing member relationships; participates in community clubs, associations, and events as an advocate to promote First West.
4. Risk Management: Ensures risk management processes and procedures are in place and functional to manage fraud, reduce potential losses and meet corporate objectives; addresses audit issues/concerns and makes recommendations for change, where required; reviews policy and procedure issues and recommends or approves changes and/or exceptions, as required.  Ensures procedures with respect to confidentiality, credit, equipment, safety and audit/risk management requirements are adhered to at all times.
5. Financial Management: Monitors and approves pricing exceptions for loans and deposits within established guidelines; monitors branch profitability and coaches branch management on methods to increase revenue and/or reduce expenses; and completes credit adjudication within established limits, as required.

Required Skills, Experience & Qualifications

• Bachelor’s Degree in related discipline or equivalent combination of education and experience required
• PFP (or obtain within 18 months) required
• 8 years in retail banking branch management role, or equivalent required
• Commercial banking experience preferred
• Credit adjudication experience preferred
• Demonstrated leadership attributes and/or experience motivating and coaching a high performances sales team
• Proven ability to develop and execute on strategic sales and service plans
• Proven skills in business development and achievement of sales goals and targets
• Demonstrated written and verbal communication skills with ability to interact effectively with a wide variety of people
• Proficient in computer software e.g. Microsoft Office and banking software programs
• Displays an understanding of risk and risk ownership by being able to demonstrate adherence to policies and procedures.

Why work for us?

We offer a total rewards package that recognizes the meaningful work you do to support our members and our communities, which includes:

• A competitive base salary plus performance-based incentive compensation
• Annual merit pay increases
• Flexible benefits as well as support for retirement benefits
• Vacation time, a flexible “Day4U” and the option to purchase up to five additional vacation days
• Other financial perks such as our Employee Banking Advantages which includes waived or reduced financial service fees, reduced rates on personal loans, mortgages and no-interest loans on lifestyle-related items that promote health, wellness, learning and business aptitude

In addition, you can enjoy socially conscious perks, like three paid days off every year, to volunteer for causes you care about.

What’s your place in the First West story?  Apply now and let’s find out together!

First West regrets that only candidates selected for an interview will be contacted.

Diversity & Inclusion:

First West Credit Union is committed to diversity and inclusion. Our goal is to create an inclusive, accessible environment for our candidates and employees that reflects the communities in which operate. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, accessible meeting rooms or other types of accommodation), please let us know and we will work with you to meet your needs.