Full-Time

Service Supervisor

Posted on 9/17/2025

Convene

Convene

501-1,000 employees

Leases premium flexible workspaces and venues

Compensation Overview

$25/hr

+ Annual Incentive Performance Bonus

New York, NY, USA

In Person

Category
Operations & Logistics (1)
Required Skills
Inventory Management
Requirements
  • Minimum Bachelor’s Degree in Hospitality or related field preferred
  • Minimum 2 years’ of progressive experience in a conference center or a related field
  • Previous supervisory responsibility preferred
  • Strong knowledge of service standards, and different service types
  • Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
  • Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
  • Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Responsibilities
  • Supervise and participate in the setup, execution, and breakdown of all programming quickly and efficiently and ensure that it is following the Program Execution Order
  • Supervise the service team and support staff including setup, utilities, maintenance, and security
  • Coordinate culinary service between the culinary team and service team
  • Monitor inventory and keep culinary informed of accurate counts
  • Enforce all rules and regulations and ability to carry out all safety and emergency programs
  • Follow health and safety regulations and ensure sanitation and cleanliness of service areas
  • Be involved in and/or conduct ongoing training of service specialists to maintain standards of service
  • Manage opening and/or closing inspection duties
  • Maintain service cleanliness in front and back of the sit
  • Ensure positive overall client satisfaction
  • Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
  • Adhere to basic hygiene procedures and grooming standards
  • Lead and perform duties of service technician during shift
Desired Qualifications
  • Minimum Bachelor’s Degree in Hospitality or related field preferred
  • Previous supervisory responsibility preferred

Convene provides premium flexible offices, meeting rooms, and event venues for corporate clients. It partners with landlords to design, build, and manage Class A office spaces without owning the buildings, enabling a capital-efficient business. Revenue comes from leasing spaces, renting meeting rooms and venues, and offering services like catering and technology support. It differentiates itself through premium design—curated furniture, art, and seasonal menus—as well as the convenience of turnkey spaces and services. The goal is to expand a network of high-quality, flexible workspaces and event venues for enterprises, balancing strong service offerings with scalable landlord partnerships.

Company Size

501-1,000

Company Stage

Series D

Total Funding

$265.5M

Headquarters

New York City, New York

Founded

2009

Simplify Jobs

Simplify's Take

What believers are saying

  • Secured $230M from TPG and Ares in March 2026 for global expansion.
  • Hosts BLLA 2026 conference June 3 at 237 Park, blending hospitality trends.
  • Opened Convene Sancroft St. Paul's, venue for BCI World Hybrid November 2026.

What critics are saying

  • WeWork resurgence erodes premium pricing in 6-12 months.
  • IWG adds 20% more London capacity, diverting Sancroft bookings in 12-18 months.
  • NYC 22% vacancy terminates 237 Park partnership in 12-24 months.

What makes Convene unique

  • Partners with landlords to manage premium Class A offices without ownership.
  • Integrates hospitality design into workspaces, events, and creative clubs.
  • Acquired NeueHouse brand in January 2026 to preserve creative communities.

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Benefits

Health Insurance

Employee Assistance Program

Fertility Treatment Support

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Hybrid Work Options

401(k) Company Match

Professional Development Budget

Community and Impact

Private Medical Insurance

Subsidised Eye Care

Subsidised Fitness Membership

25 Days Annual Leave

Company Sick Pay

Bonus Scheme

Interest-Free Loan for Rail Season Tickets

Growth & Insights and Company News

Headcount

6 month growth

-2%

1 year growth

0%

2 year growth

7%
Hotel Business
Mar 18th, 2026
BLLA conference heads to Convene venue.

BLLA conference heads to Convene venue. The Boutique & Luxury Lodging Association (BLLA) will hold its 2026 Boutique Hotel Investment Conference on June 3 at 237 Park in Midtown Manhattan, marking a new partnership with Convene Hospitality Group and the 14th year of the event. Founded in 2013, the conference has served as a gathering point for owners, investors, developers and operators in the boutique hotel sector. BLLA said the collaboration with Convene reflects a broader shift as hospitality principles extend into commercial real estate and other non-traditional environments. "We have watched this sector go from underestimated to undeniable," said Frances Kiradjian, founder/CEO, BLLA. "The investors, the developers and the capital that once looked past independent hotels are now chasing them. Convene represents the next frontier of that story - hospitality thinking applied beyond the hotel walls, and we could not be more excited to tell it together on June 3rd." The one-day conference will take place at Convene's 30,000-sq.-ft. venue, which includes seven meeting rooms, in-house culinary programming and technology infrastructure for main-stage sessions and breakout discussions. Programming will focus on both financial and cultural forces shaping boutique hospitality, including evolving financing structures, sustainable growth models and changing guest expectations. Sessions will also explore experience-driven trends such as listening bar culture and sauna culture. "The most interesting deals we have seen come out of this conference were never just hotel deals," said Ariela Kiradjian, partner/COO, BLLA. "They started as a conversation between two people who had never been in the same room before. That is what we are building toward - a conference where the boundaries between hospitality, capital, real estate, and experience start to disappear." BLLA said the selection of Convene as host venue aligns with the company's focus on integrating hospitality-driven design and service into office buildings, mixed-use developments and event spaces. "Hospitality is a fundamental driver of value in commercial real estate today," said Ryan Simonetti, CEO/co-founder, Convene Hospitality Group. "We're seeing the boutique mindset traditionally reserved for hotels successfully migrate into non-traditional venues like office towers, mixed-use developments and special event venues. At CHG, we're leaning into that shift, and there's a lot we can learn from one another. I look forward to discussing how we can collectively explore new industry territory with the visionaries at BLLA." An evening event will follow the conference at NeueHouse Madison Square, part of Convene Hospitality Group's portfolio, with additional programming extending the day's discussions.

Coworking Europe
Jan 6th, 2026
U.S. Coworking Operator Convene Acquires Bankrupt Coworking Club NeueHouse Brand

U.S. Coworking operator Convene acquires bankrupt coworking club NeueHouse brand. by Coworking Europe | Jan 6, 2026 | Business, General The US based coworking and event spaces operator Convene has acquired the private coworking and membership brand NeueHouse following bankruptcy proceedings. The transaction includes the brand's intellectual property and the ongoing operations of the NeueHouse Madison Square location in New York City. The acquisition was completed through a court-approved Asset Purchase Agreement after NeueHouse filed for Chapter 7 bankruptcy in September 2025. Financial terms of the deal were not disclosed. There are no current plans to reopen NeueHouse's former locations in Los Angeles. NeueHouse was founded in 2011. The company positioned itself as a private coworking and membership club catering primarily to professionals in creative industries such as film, fashion, design, publishing, and the arts. Membership was invitation-only, with annual fees reaching $ 3,000, depending on access level. The company opened its first workspace in New York City in 2013, located near Madison Square. The eight-story building included event spaces, an 80-seat screening room, a podcast studio, membership lounges, private office suites, and a members-only restaurant and bar. NeueHouse later expanded to Los Angeles, opening locations in Hollywood, the Bradbury Building in Downtown Los Angeles, and Venice Beach. The company raised US$25 million in venture funding in 2015 and an additional US$30 million in 2018, accompanied by a leadership change. Despite hosting cultural events, film premieres, and private gatherings, NeueHouse struggled financially. By March 2025, NeueHouse's total debt had ballooned to $83.7 million, according to internal financial documents. At this point, the company was teetering with heavy "legacy" debts and unpaid rents. Former executives cited high lease costs, unsuccessful restaurant operations, and expansion-related spending as contributing factors. In early September 2025, the company announced it would cease operations due to what it described as "legacy liabilities." Convene Hospitality Group is a global hospitality and workspace operator that designs and manages premium meeting venues, event spaces, and flexible offices. Its portfolio includes large-scale event venues, conference facilities, private office suites, and communal workspaces, with locations serving corporate, institutional, and professional clients. CHG has been operating the NeueHouse Madison Square location for several months prior to the acquisition. According to CHG CEO Ryan Simonetti, the company intends to continue operating the New York site and maintain the brand's community-oriented positioning. The acquisition allows CHG to integrate NeueHouse into its broader hospitality and flexible workspace platform. "We've long been fans of the NeueHouse brand and wanted to preserve and nurture the incredible community it has cultivated," says Ryan Simonetti.

The Business Continuity Institute
Nov 12th, 2025
BCI World Hybrid 2026

* new venue. Same world-class event. Convene Sancroft, St. Paul's will be the new physical venue for BCI World Hybrid 2026. Learn more * BCI World Hybrid 2026 the countdown to BCI World Hybrid 2026 has begun! Save the date: 10-11 November 2026 Register your interest today register your interest * new venue. Same world-class event. Convene Sancroft, St. Paul's will be the new physical venue for BCI World Hybrid 2026. Learn more * BCI World Hybrid 2026 the countdown to BCI World Hybrid 2026 has begun! Save the date: 10-11 November 2026 Register your interest today register your interest. Grab the super early bird discount for BCI World Hybrid 2026. Join us for BCI World Hybrid 2026 at the Convene Sancroft, St. Paul's, London, on 10-11 November 2026! Register your interest now to secure a super early bird discount for both in-person and virtual attendance. This is a limited-time opportunity so get your name in early! Simply fill in the form below and we'll reach out before registration opens so you can book at our best rate.

Insider Media
Mar 31st, 2025
London production company named as Official AV Provider for etc.venues by Convene

London Filmed has been working with Convene to provide support for their events since 2022, with the official partnership signalling the next step in their professional relationship.

Palmacedar Cleaning Limited
Jan 8th, 2025
Global Leaders to Convene at 2025 ECOSOC Partnership Forum to Tackle Ocean Conservation and Climate Action Challenges

Global Leaders to Convene at 2025 ECOSOC Partnership Forum to Tackle Ocean Conservation and Climate Action Challenges highlights a timely and necessary step toward ensuring a sustainable future.

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