Full-Time

Solutions Analyst

Clinical

Updated on 11/26/2024

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based EHR solutions for senior care

Enterprise Software
Healthcare

Compensation Overview

$55k - $60kAnnually

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Requirements
  • Degree, or Post-Secondary Education -Information Technology, or related technical field preferred
  • Experience in a technical support position an asset
Responsibilities
  • Provide timely and world class customer support to users via multiple channels
  • Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
  • Take ownership and follow up on open cases which are unresolved
  • Build strong client relationships by following up with customers in a timely manner
  • Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
  • Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
  • Support the department’s goals, objectives, and deliverables
  • Work shifts between 8am and 8pm as required

PointClickCare provides cloud-based software solutions specifically designed for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is an integrated care coordination platform that helps manage patient transitions from hospitals to post-acute care facilities. Harmony allows healthcare providers to exchange clinical data, which improves care coordination and patient outcomes by offering real-time insights and analytics. Unlike many competitors, PointClickCare's platform integrates with other healthcare systems, enhancing data exchange and interoperability. The company's goal is to improve operational efficiency and quality of care for senior care providers through its subscription-based model, which also includes training, support, and consulting services.

Company Stage

Grant

Total Funding

$220M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

1%

1 year growth

6%

2 year growth

8%
Simplify Jobs

Simplify's Take

What believers are saying

  • PointClickCare's expanding care collaboration network, now supporting over 32.7 million Californians, demonstrates its growing influence and market penetration.
  • Strategic partnerships, such as with Clootrack for customer experience analytics and C3HIE for improved care coordination, highlight PointClickCare's commitment to innovation and enhanced service delivery.
  • The ONC Health IT Certification reinforces PointClickCare's commitment to interoperability and value-based care, positioning it as a trusted partner in the healthcare ecosystem.

What critics are saying

  • The highly competitive healthcare technology market requires PointClickCare to continuously innovate to maintain its leadership position.
  • Integration challenges with various partners and systems could pose risks to seamless data exchange and interoperability.

What makes PointClickCare unique

  • PointClickCare's focus on the senior care sector and post-acute care facilities sets it apart from broader healthcare technology providers.
  • The Harmony platform's real-time insights and analytics, leveraging the largest post-acute care data cloud, provide a significant competitive advantage in care coordination.
  • Their strong emphasis on interoperability, including integrations with systems like Salesforce, enhances their value proposition by ensuring seamless data exchange.

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Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs