Full-Time

Solutions Analyst

Clinical

Confirmed live in the last 24 hours

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based EHR solutions for senior care

Enterprise Software
Healthcare

Compensation Overview

$55k - $60kAnnually

Entry, Junior

Remote in USA

Category
Customer Support
Customer Success & Support
Requirements
  • Degree, or Post-Secondary Education -Information Technology, or related technical field preferred
  • Experience in a technical support position an asset
  • Sound understanding of API and service technologies and functions
Responsibilities
  • Provide timely and world class customer support to users via multiple channels
  • Manage incoming support cases by prioritizing based on severity and or re-route to other departments as required
  • Take ownership and follow up on open cases which are unresolved
  • Build strong client relationships by following up with customers in a timely manner
  • Maintain knowledge articles for publishing on the support portal for customers to find frequently asked questions
  • Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM system
  • Support the department’s goals, objectives, and deliverables
  • Work shifts between 8am and 8pm as required

PointClickCare provides cloud-based software solutions specifically for the senior care sector, including skilled nursing facilities, senior living communities, and home health agencies. Its main product, Harmony, is a platform that helps manage patient transitions from hospitals to post-acute care facilities by facilitating the exchange of clinical data. This allows healthcare providers to coordinate care more effectively and improve patient outcomes. PointClickCare stands out from competitors with its extensive post-acute care data cloud, which offers real-time insights and analytics for informed decision-making. The company operates on a subscription model, generating revenue through recurring fees and additional services like training and support. The goal of PointClickCare is to enhance operational efficiency and quality of care for healthcare organizations serving seniors.

Company Stage

Grant

Total Funding

$220M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

1%

1 year growth

6%

2 year growth

8%
Simplify Jobs

Simplify's Take

What believers are saying

  • Partnership with Kno2 enhances nationwide data exchange and interoperability.
  • Integration with FeelBetter improves medication management and reduces polypharmacy risks.
  • Expansion in California supports over 32.7 million residents with enhanced care coordination.

What critics are saying

  • Regulatory scrutiny may increase with PointClickCare's expansion in California.
  • Integration with Angel Care Medical may face challenges in inventory management and billing.
  • Partnership with Sensiva Health may encounter issues with data accuracy and real-time updates.

What makes PointClickCare unique

  • PointClickCare's Harmony platform improves patient transitions between acute and post-acute care.
  • The company offers a comprehensive EHR platform for senior care providers in North America.
  • PointClickCare integrates with major systems like Salesforce for seamless data exchange.

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Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs