Customer Service Representative

What is the opportunity?

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

What will you do ?

• Perform the Customer Service function including reconciling client trades, positions, money balances, and other customer inquiries and service enhancements.

• Confirm daily margin settlements for both cash and non-cash collateral and assist in resolving any client queries and service enhancements.

• Act as a liaison between new customer accounts and the RBC operations group and Front Office.

• Process various transactions within the back office system as well as help maintain/enhance the system.

• Communicate Regulatory changes and possible impacts to client base.

• Coordinate Customer Service functions with other RBC Operations groups globally.

• Coordinate and communicate physical deliveries with clients and Clearinghouses

What do you need to succeed ?

Must have:

• Minimum of 3 years of experience working as a Customer Service representative within a Client Service team for an FCM.

• Familiarity with Exchange clearing systems.

• Excellent written and oral communication skills required.

• Works well with teams.

• Working knowledge of CFTC and exchange rules and regulations for trade clearance, trade input, position balancing, margin and settlements.

• Operational knowledge of cleared OTC products and Exchanges.

Nice to have:

• Experience with a back-office system such Ion – XTP or GMI/FIS

• Experience with Exchange/Clearing Fees or Commissions in a Fees Module and reconciliation

• Experience with FIA DOCs and execution agreements

What's in in for you ?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program include competitive compensation and flexible benefits, such as 401(k) program with company-matching contributions, health, dental, vision, life, disability insurance, and paid-time off.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Opportunities to do challenging work.

• Opportunities to build close relationships with clients.

The expected salary range for this particular position is $70,000 - 90,000, depending on your experience, skills, and registration status, market conditions and business needs.

You have the potential to earn more through RBC’s discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided the business meets its performance targets and you meet your individual goals.

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC’s high-performance culture

• Enables collective achievement of our strategic goals

• Generates sustainable shareholder returns and above market shareholder value

#LI-KA2

Job Skills

Adaptability, Critical Thinking, Customer Accounts, Customer Service, Decision Making, Futures Clearing, Interpersonal Relationship Management, Operational Delivery, Regulations, Time Management

Additional Job Details

111 SOUTH WACKER DRIVE, SUITE 3200:CHICAGOChicagoUnited States of America40Full timeCAPITAL MARKETSRegularSalaried2026-04-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.