MS/Surgery Scheduler

WHO WE ARE & WHAT WE DO

Tallahassee Memorial Healthcare (TMH) is a private, nonprofit community-based healthcare system that provides care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. TMH is the region's healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region's only:

• Level II Trauma Center 
• Primary Stroke Center 
• Level III Neonatal Intensive Care 
• Pediatric Intensive Care 
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle. 

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices. 

HOW YOU'LL MAKE AN IMPACT

The Surgery Scheduler is responsible for coordinating and scheduling all surgical procedures for one or more surgeons in a timely, accurate, and efficient manner. This role serves as a critical liaison between patients, physicians, hospitals, operating rooms, and insurance companies to ensure all necessary steps are completed prior to surgery. This is a full-time, Monday through Friday, 8am-5pm position!

Key Responsibilities

Surgical Scheduling

- Schedule surgical procedures for physicians at affiliated hospitals, surgery centers, or office-based procedure suites.

- Confirm procedure type, location, time, and required pre-operative testing.

- Verify surgeon and facility availability via coordination with the OR and other service providers and/or departments.

- Maintain surgery calendar and proactively communicate schedule changes.

Patient Coordination

- Contact patients to confirm surgery dates and provide pre-operative instructions.

- Coordinate pre-op testing, imaging, labs, and clearances.

- Address patient questions related to prep, location, and logistics.

Insurance & Authorization

- Obtain prior authorizations and insurance approvals for all scheduled procedures.

- Confirm patient insurance eligibility and verify benefits.

- Submit necessary documentation (e.g., clinical notes, medical necessity forms).

- Work closely with billing/coding staff to ensure proper CPT/ICD-10 coding.

Clinical Communication

- Collaborate with clinical staff and physicians to ensure surgical orders and consents are completed.

- Communicate pre-operative requirements to nursing and pre-op teams.

- Track medical clearances, H&P documentation, and lab/imaging results.

Documentation & Compliance

- Enter all surgery details into the EMR (e.g., Epic).

- Maintain accurate, up-to-date logs of scheduled cases and related documentation.

- Adhere to HIPAA and patient confidentiality regulations.

- Ensure compliance with both hospital and practice policies.

Reports:

Office Manager

Supervises:

None

WHAT YOU’LL NEED TO APPLY

Required

- High school diploma or equivalent.

- Minimum 1–2 years of medical office and/or scheduling experience.

- Knowledge of surgical terminology, procedures, and workflow.

- Strong computer skills and EMR experience (Epic preferred).

Preferred

- Certification in medical scheduling, medical assisting, medical coding, or health administration.

- Experience in a surgical specialty (e.g., cardiothoracic, orthopedic, ENT).

- Familiarity with CPT and ICD-10 coding for surgical cases.

Skills & Competencies

- Excellent verbal and written communication.

- High attention to detail and accuracy.

- Strong organizational and time management skills.

- Ability to multitask and prioritize in a fast-paced environment.

- Professional, courteous, and patient-centered demeanor.

- Problem-solving and initiative in navigating scheduling conflicts.

Work Environment

- Office-based, with some interaction at surgical facilities.

- Frequent use of phones, computers, and EMR (Epic).

- Regular communication with patients, providers, and hospital staff.

If you are interested in becoming a part of TMH’s legacy of quality & compassionate healthcare, we want to know you.

Please submit your application & resume TODAY!  We look forward to speaking with you.

Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.