Full-Time

Chat Program Specialist

Posted on 3/22/2024

MongoDB

MongoDB

5,001-10,000 employees

Developer data platform with multi-use capabilities

Data & Analytics

Compensation Overview

$88,000 - $174,000Annually

+ Equity + Employee Stock Purchase Program + Flexible Paid Time Off + 20 Weeks Fully-Paid Gender-Neutral Parental Leave + Fertility and Adoption Assistance + 401(k) Plan + Mental Health Counseling + Transgender-Inclusive Health Insurance Coverage

Junior, Mid

Remote in USA

Required Skills
Sales
JavaScript
Marketing
Business Analytics
Data Analysis
HTML/CSS
Requirements
  • 2-3 years of experience in B2B digital analytics with time spent running a chat platform for an enterprise B2B company
  • Familiarity with chat tools such as Intercom, Drift, Live chat, Qualified, etc
  • Proficient in web-related programming languages like JavaScript, TypeScript, and HTML
  • Strong organizational, project management, communication skills, and script governance skills
  • Demonstrated drive for innovation and creative problem-solving
  • Track record of working cross functionally effectively
  • Able to juggle multiple projects and work in a fast-paced environment
  • Bachelor's Degree focusing on Information Technology, Marketing, Digital, Business Analytics, Computer Science, or related field preferred
Responsibilities
  • Strategic Planning
  • Technology Management
  • User Experience Optimization
  • Lead Generation and Conversion Rate Optimization
  • Content and Knowledge Management
  • Collaboration with Sales and Marketing
  • Data Analysis and Reporting
  • Continuous Improvement
  • Training and Development

MongoDB offers a developer data platform with capabilities for transactional, search, analytics, and mobile use cases, featuring a flexible document data model and a unified query interface. The platform includes cloud services, multi-cloud developer data platform, and self-managed options, empowering developers to build faster and scale further.

Company Stage

Series F

Total Funding

$311M

Headquarters

New York, New York

Founded

2007

Growth & Insights
Headcount

6 month growth

20%

1 year growth

31%

2 year growth

60%

Benefits

Family Support Programs

Flexible PTO

Fertility and Adoption Assistance

Employee Affinity Groups

Transgender Benefits and Support

Mental Health

Wellness Events and Programs

Global Mobility

INACTIVE