Svp – Client Partner
Posted on 2/9/2023
Dallas, TX, USA
Experience Level
  • We are looking for a dynamic SVP, Client Partner to join the CM Executive team and an integrated cross-agency client-leadership team to create amazing work, drive a profitable business, maintain great team morale - and deliver bottom-line results. The success of the entire team, client budget, profitability, and work quality start and stop with you. You'll build a successful team around a client's needs, skills and budget, always focusing on delivering excellence for your client
  • You bring a professional and structured approach to business and strategy that reflects the culture, service, and capabilities of Critical Mass championing best-in-class work on behalf of the agency. You will be measured on the quality and value of your thought leadership, focus on innovation your ability to nurture relationships at the senior most levels of the client organization, and your success at delivering account plans, targets, and business objectives
  • You Will:
  • Develop and manage client relationships to be seen as a leader and trusted advisor - balancing company and client needs
  • Develop and communicate innovative, creatively brilliant, hardworking ideas that move the client's brand, business, and client/agency relationship forward
  • Provide vision, inspiration, and strategic thought leadership to both the agency team, and the clients
  • Drive innovation and continually push for fresh thinking and what is next with internal teams and platform partners
  • Act as an escalation point for client issues and create opportunities for incremental services
  • Focus on growing & training new senior leadership to tackle the future of the business
  • Engage a multi-disciplinary and multi-agency leadership team to ensure work is meeting/exceeding client expectations
  • Ensure a collaborative approach internally and across agency partners to ensure happy and productive working relationships
  • Motivate CM teams through effective communication, leadership, and guidance
  • Establish revenue forecasts/ targets for Critical Mass clients and manage team operations to ensure on-target utilization, revenue and proper skillset casting for shifting business requirements
  • An industry leader with 10+ years of experience in Account Management experience in Digital Marketing, Advertising, and/or Technology Consulting disciplines
  • A brilliant operator with demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, and Commerce Internet Technology
  • A collaborative individual with proven ability to establish and nurture strong and productive client relationships from C-Suite downwards. A trusted partner
  • A strong communicator and skilled storyteller
  • Tenacious and brave at their core
  • Smart and nimble with an incredible work ethic. Sets the bar high for themselves, and their team. Highly accountable
  • Able to provide senior presence in Downtown Dallas office 2-3 days/week
  • Willing to travel 1-2x/month
  • Strengthen opportunity for continuous learning
  • Improve collaboration and team relationship
  • Increase employee engagement
  • CM Liquid Talent is still an option for roles approved to be 100% remote
  • Critical Mass is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We do not tolerate discrimination on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are an individual with disabilities who would like to request an accommodation, please reach out to [email protected]
  • The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. If U.S. based: If Canada based: If U.K. based:
Critical Mass

501-1,000 employees

Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
  • Professional Development Spending Account that can be used for conferences, courses, subscriptions, books
  • Competitive pay and benefits
  • Match charitable donations up to $100USD
  • Flexible, reasonable work-from-home arrangements whenever possible
Company Core Values
  • Honest
  • Inspired
  • Driven
  • Purposeful
  • Real
  • Equal