Key Account Store Operations Manager

At Too Good To Go, we have an ambitious goal: to inspire and empower everyone to fight food waste together.

40% of all food produced in the world is wasted. And that has a huge impact on the health of our planet, with 10% of greenhouse gas emissions coming from food waste. 

We are a social impact company and through our marketplace app, we connect businesses that have unsold, surplus food, with consumers who can buy and enjoy it at ⅓ of retail value. 

But we’re more than an app: we are a certified B Corporation with a mission to empower everyone to take action against food waste, so alongside our marketplace app, we create educational tools, explore new business solutions, and influence legislation to help reduce food waste.

We’re looking for talented people with diverse skills and backgrounds to add to our rapidly growing team. That is where you come in: We’re looking for an exceptional Key Account Store Operations Manager to join us in our London office. 

Your Role:

Reporting to the Segment Team Lead of Food Retail, you will lead the store engagement strategy for your partner accounts with the aim of maximising store retention and optimising supply, as well as ensuring they provide a first class customer experience. Collaborating with Key Account Managers, you’ll support the account strategy for the overall commercial partnership. By owning and monitoring KPIs, and using data analysis to proactively engage with relevant regional managers as needed, you and your Store Operations Specialist team will deliver on process improvement & implementation. 

Responsibilities: 

• Data analysis: Use robust data analysis to identify opportunities to improve the experience and performance of our stores, supporting the overall segment strategy 
• Account Strategy: directly responsible for managing store engagement activities in order to make the biggest impact towards store activation, the in-store customer experience and bags saved in order to support the KAMs account strategy 
• Partner stakeholder management: build strong relationships with relevant regional and operational managers in your partner accounts to support delivery of store-based strategic pillars 
• Communication skills: Support our stores and their staff to maximise the Too Good To Go partnership by building rapport across top KA partner regional manager networks, delivering training where necessary, and guiding SoS’s to select the relevant communication channels to deliver the right message to our partner stores
• Product Knowledge: develop expertise in the segment and wider company strategy in order to improve the experience of your stores and share this knowledge with team members, as well as other teams and countries within Too Good To Go
• Food waste knowledge : as well as strengthening the relationship, you’ll work to embed the importance of food waste reduction with partners, to reinforce our credibility as a strategic partner
• Collaboration: Engage with Customer Care to understand the customer experience in your brands’ stores and take actions to optimise it, while ensuring consumer complaints are handled promptly
• Manage the growth and day to day workload of a team of Store Operations Specialists and take responsibility for their learning, performance and motivation.

Requirements: 

• Relevant experience in Sales, Account Management, or a similar commercial role.
• A constructive and positive attitude - this allows you to focus on solutions and calmly handle any challenge. 
• A true team player and natural collaborator - you work for shared success and engage positively with feedback.
• Data-driven problem-solving - your affinity for numbers and analytical thinking is used to identify areas of opportunity.  You are energised by a challenge and finding solutions.
• Team management experience - this is ideal but we’re also interested in hearing about how you’ve led in other ways
• Initiative and an enthusiastic proactive mindset - you are a make-it-happen person who is excited to roll up your sleeves while also considering the longer-term business implications and requirements.
• Organised person who is able to prioritise and manage workload and project streams effectively.
• First-class communication skills - you can effectively negotiate with partners and build lasting relationships.
• Sustainability is a great passion of yours and something that shines through in your professional and personal experiences.
• Experience in the Key Account industry is beneficial, but not necessary.

Our Values:

• We Win Together
• We Raise the Bar
• We Keep It Simple
• We Build A Legacy
• We Care

What we offer:

• A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role
• Working alongside an international community of users, partners and 1,100+ colleagues across 17 countries that are on the same important mission
• Personal and professional development opportunities in a fast-paced scale-up environment
• An inclusive company culture where you can bring your authentic self to work
• A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care to offer
• A competitive salary with opportunity for performance-related bonuses
• 25 days of annual leave, in addition to UK Bank Holidays
• Christmas Eve and New Year’s Eve off as well
• Private business health insurance, with numerous perks and well-being benefits

Benefits:

• WORK FLEXIBLY: 
• Enjoy hybrid working from our great offices, at home or abroad
• Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave
• Health insurance and pension plans (subject to country of employment)
• Additional days off for significant life events
• CELEBRATE & SOCIALISE
• Regular social events like summer and winter parties
• Coffee, snacks and fully-equipped kitchens
• Get to know our community with a monthly free Surprise Bag
• Paid volunteer time through our Shareback volunteering programme
• Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups

How to apply:

How to apply:

• We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go
• Submit your CV and Cover letter in English
• Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or Linkedin direct messaging

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