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Product Director, Innovation & Design
Posted on 3/8/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Creativity
Leadership
Management
Product Design
Research
Sales
Writing
Requirements
  • 10 years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD
Responsibilities
  • Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)
  • Take leadership of project, team, and client relationship
  • Lead and inspire large and diverse teams of 10-20 client + Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need
  • Provide guidance and oversight for junior team members assigned on project (e.g, Analyst & Manager) assigning specific tasks, defining timeline, and reviewing deliverables
  • Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs
  • Coordinate with Innovation Ops team logistics of client engagements (e.g., Venue, Agenda, etc.)
  • Active facilitation of co-creation in person & virtual workshops
  • Lead immersions to gain user insights
  • Define, design, and execute qualitative research (e.g., format, scope, candidate, interview guides, survey content, etc.)
  • Lead synthesis and summarizing of content for executive audiences
  • Use exceptional project management, facilitation and leadership skills to inspire the joint Visa + client / partner team to deliver their best
  • Work with clients and interdisciplinary teams of product, design, and engineering in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc
  • Leads the business perspective on relevance to Visa, business modeling/case/reason to invest. Articulates the Business Design Challenge at the beginning of the project to ensure potential user and business impacts are relevant and defined early (e.g., what problem are we trying to solve? What impact do we want to have? What are possible solutions? What context and constraints do we need to keep in mind?)
  • Participate in the delivery of a range of projects that could vary based on user, problem/opportunity defined and/or globally
  • In partnership with design and technology determine what work should be done to explore, test, refine, and recommend a final solution and that brings a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. Works with designers + design technologist to make things tangible/real versus theoretical
  • Demonstrate in-depth knowledge of Visa's capabilities and has the ability to think holistically about the design of a new offering and the implications related to both the customer's experience as well as the organization's ability to implement and scale. This includes working closely with our partners to develop strategies, timelines, and operational models that appropriately consider the organizational needs, aspirations, business realities
  • Articulate the possibility, viability and feasibility of recommendations. This includes crafting the story of how the design recommendation fits into a company's overall strategy, the underlying business model, and any implementation risks
  • Energize and improve the status quo using creativity and intelligent, calculated risks to deliver new products and processes that surpass clients' expectations, demonstrating new methods, capabilities, and mindsets
  • Establish compelling business-based reason for change that mobilizes others to adopt new product development process that more effectively and rapidly deliver growth and improve Visa's competitive differentiation
  • Embrace opportunity to develop appropriate process/approach based on each project including setting up parameters that feel defined but not overly restrictive
  • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
  • Proven ability to work on complex and often ambiguous problems, to drive results
  • Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
  • Must have a client-first mentality and demonstrate maturity when interacting and leading client workshops
  • Excellent project management skills, organization, and ability to manage multiple workstreams at the same time
  • The Director will be responsible for specific human centered design projects (from inception through testing). The role requires the person to be part of a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. In addition, the individual will be part of a team that brings a structured approach and the ability to communicate highly complex information to both a technical and non-technical audiences. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN someone who is smart, works hard, ambitious and nice!
Desired Qualifications
  • 12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
  • 10+ of experience in payments, new product design, or financial services product development and/or consulting
  • Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
  • Comfortable interacting, interviewing and iterating with people through exploration of new concept, prototyping (low and high) and testing
  • Strategy or innovation or digital consulting experience a plus
  • Payments industry/fintechs/digital tech experience or similar relevant experience a plus
  • Product design/development experience, with a strong focus on innovative product development a plus
  • Proven ability to work on complex and often ambiguous problems, to drive results
  • Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements
Visa

10,001+ employees

Leading credit card company
Company Overview
Visa's mission is to remove barriers and connect more people to the global economy. The company provides end-to-end financial infrastructure.
Benefits
  • Health Insurance.
  • Life Insurance.
  • Dental Insurance.
  • Disability Insurance.
  • Accidental Death & Dismemberment Insurance.
Company Core Values
  • Integrity: Doing well by doing right.
  • People: Behind payments are people.
  • Innovation: Pioneering with a purpose.
  • Clients: Keeping clients in focus.
  • Collaboration: Pulling ahead by pulling together.