Facebook pixel

Senior Manager, Market Insights - Win/Loss
Posted on 4/30/2022
Everett, MA, USA
Experience Level
Desired Skills
Data Analysis
Market Research
  • Prior experience in market research, insights, consulting, or similar job role type
  • Strong analytical skills and experience with primary market research (both quantitative and qualitative), survey design, data analysis and marketing analytics tools and techniques
  • Experience with manipulating large, dirty, and disparate datasets
  • Highly proficient in Microsoft Excel (Google Sheets) & Powerpoint (Google Slides)
  • Experience with developing surveys via Qualtrics, Survey Monkey, or similar with familiarity of complex survey logic, piping, and dynamic fields
  • Ability to build strong, compelling storylines and recommendations that are deeply evidenced in both quantitative and qualitative research to move leadership to action
  • Exceptional organizational and time management skills with the ability to effectively manage multiple project timelines, internal partners, external partners, and deadlines
  • Highly collaborative, with experience working across diverse teams to drive results
  • Enthusiasm, and a willingness to explore, grow, and learn
  • Lead a multi-faceted “Win/Loss” program (including competitive and win/loss analyses) to be the expert on areas of strength and opportunity for Toast (including managing internal data, external vendor partnerships and sales enablement to activate insights)
  • Partner closely with the head of Market Insights and senior leaders to develop strategic research designed to uncover insights into buyer needs, the technology landscape and market opportunities
  • Collaborate across diverse teams to provide data-driven insights and recommendations to influence company segmentation strategy, product roadmap and go-to-market strategy through custom market research
  • Develop holistic perspectives of complex questions by combining raw data, primary research (qualitative & quantitative), and secondary research to develop actionable insights and guide business decision making
  • Socialize insights through storytelling and collaborate with marketing, product, and insights teams across the organization to build Toast's collective knowledge
  • Build, test, and deploy surveys from the ground up (including questionnaire design, survey programming, sampling parameters, and data cleaning)
  • Leverage various data sources (Salesforce, Looker, etc.) and be able to extract, transform, and build analyses and data visualizations to help answer critical questions
Desired Qualifications
  • Experience with data visualization and business intelligence tools (Tableau, Looker, etc.)
  • Interest and passion for startups, tech, and the restaurant industry
  • Comfort with ambiguity and the ability to learn in a growing environment

1,001-5,000 employees

Cloud-based restaurant software company
Company Overview
Toast is on a mission to enrich the food experience for all. Toast connects employees, operations, and guests on a reliable, easy-to-use platform so restaurateurs can stay one step ahead of a rapidly evolving hospitality market.
  • Peer Nominated Toastie Awards
  • Professional Development Reimbursement Program
  • Sabbatical
  • Unlimited Vacation & Flexible Work Hours
  • Medical, Dental, & Vision Coverage + Wellness Stipend
  • Commitment to Employee Wellness
Company Values
  • Lead with Humility
  • Embrace A Hospitality Mindset
  • Always Be Hungry
  • One Team
  • Stay Toasty
  • Driven with Purpose