INACTIVE
Full-Time
Director of Customer Success
Latam
Posted on 7/19/2023
AI-powered identity verification platform
AI & Machine Learning
Senior, Expert
Remote in USA
Required Skills
Communications
Management
Quality Assurance (QA)
Data Analysis
Requirements
- 5 years previous Customer Success in enterprise and/or SaaS environment
- Strong project/program management skills
- Technical acumen to allow effective articulation of Enterprise capabilities & offerings highly preferred
- Excellent communication skills with the ability to distill complex issues
- Comfort with large data sets and ability to extract business insights from analysis
- Comfort with ambiguity and a rapidly evolving business landscape
- Solid stakeholder management skills, both for internal and external stakeholders
- Experience working in an organization that develops mobile apps and services for enterprise customers
- Working knowledge of biometrics or identity software is ideal
- Proven track record of resolving issues and risks in a cross functional and collaborative way
- Confident, and you easily build relationships when working with your customers and internal partners
- Naturally curious, eager to learn and proactive in sharing knowledge with others
- Able to work in a fast-paced environment with a strong sense of urgency in driving projects to completion
Responsibilities
- Manage all stages of customer relationship:
- Implementation (it's all about project management)
- Building amazing client relationships by providing exceptional service
- Insight presentations (data analysis and interpretation) for clients and their executive teams
- Continuously improve delivery methodology programs
- Manage any key issues and risks
- Provide expert knowledge and support to our growing client base:
- Working collaboratively with the rest of the Client Success team to provide red-carpet support to our clients
- Engage Solution Engineers and Technical Business Analysts to provide solutions and guide customers through POCs; implementations and successfully transition into production phase
- Make impactful and creative decisions: Find creative solutions to customer requests and provide customers an experience that they will LOVE!
- ENTERPRISE /SAAS CLIENTS:
- Proactively manage the delivery of SaaS solutions with client and internal stakeholders
- Able to develop processes to scope out Enterprise Customer requirements correctly
- Guide customers through successful POCs and implementations
- Provide support to our customers in POCs, during integration and in production
- Build a methodology that delivers continuous results and measures success
- Work cross functionally to bring all necessary resources to the table to deliver success
- Provide customer support and solve issues in integration and production leveraging knowledge of product and interactions with Customer success, Engineering and QA teams
Incode Technologies
Company Stage
Series B
Total Funding
$257.1M
Headquarters
San Francisco, California
Founded
2015
Growth & Insights
Headcount
6 month growth
↓ -1%1 year growth
↑ 0%2 year growth
↑ 91%INACTIVE