Cfc – Customer Facing Colleague

Use Your Power for Purpose

The CFC Insights & Execution Associate, within Pfizer's IIS division, supports the commercial brand strategy by assisting in the provision of data-driven insights and collaborating with leaders to drive impactful business decisions. This role includes: delivering high-quality strategic business decision support to Customer Facing Colleagues (CFCs), CFC leadership and country/cluster business leaders, as well as incorporating CFC insights into the broader go-to-market strategy. The CFC Insights & Execution Associate will also partner closely with relevant teams responsible for the delivery of CFC reporting and customer data management and stewardship, ensuring the delivery of quality and strategically aligned CFC reporting.

What You Will Achieve

In this role, you will:

• Support delivery of globally consistent Customer Facing Colleague (CFC) Reporting and Stewardship solutions aligned with local market leadership.

• Partner with other local teams inclusive of Biopharma Operations Partners (BOPs), Incentive compensation and CFC Delivery group and CFC enablement as appropriate to provide the data to support prioritized Field Force initiatives.

• Partner with global reporting solution product owners to evolve reporting solutions in line with local market needs, working back with local market stakeholders through change management and training as needed.  

• Collaborate with GCA/CFE teams to facilitate CFC related analytics delivery.

• Ensure the accurate representation of targeting data in operational systems.

• Identify data and insight needs and help design and execute analytics and research plans, utilizing GCA capabilities such as secondary data analysis and primary market research.

• Support the effective use of promotional resources through customer analytics, segmentation and targeting, resource allocation, field force sizing, and omnichannel analysis.

• Connect research and analytics to enable actionable insights and recommendations for commercial leaders.

• Continuously seek ways to improve by identifying new capabilities, data and tools that provide Pfizer with a competitive advantage.

• Support the ANZ IIS team in day-to-day TA management, delivering data/insights to help drive commercial decisions

Here Is What You Need (Minimum Requirements):

• Bachelor’s degree required

• 3+ years of multi-disciplinary experience with a preference for exposure to business analytics/finance, marketing, engineering, or other quantitative field

• Proven ability in managing day-to-day planning and operational activities

• Solid problem-solving, facilitation, and analytical skills

• Possess a high energy level, sense of urgency, creativity, decisiveness, ability to work hard and well under pressure

• Strong interpersonal skills

• Strong proficiency in Microsoft Office Suite

Bonus Points If You Have (Preferred Requirements)

• Knowledge of the pharmaceutical industry in Australia

• Experience with SQL is highly desirable

• Demonstrated experience in data analytics, data reporting & visualization, and customer analysis

• Familiarity with artificial intelligence/machine learning (AI/ML) and data science approaches

• Ability to act as a strategic partner to commercial leadership

• Capacity to quickly establish relationships of trust and credibility

• Innovative and agile mindset; self-starter

• Demonstrated analytics & insights expert

• Demonstrated business acumen

• Fluency in English