Technical Training Manager
Posted on 3/8/2023

51-200 employees

Open-source password management solutions
Company Overview
Bitwarden's mission is to empower individuals, teams, and organizations to safely manage their sensitive information online. Millions of users around the world, including many of the world’s largest organizations, trust Bitwarden to protect their online information using a transparent, open source approach to password management.
Experience Level
  • 3+ years of experience in technical services or training
  • Passion for educating users on how to get the most out of their investments
  • Strong technical competency and an ability to translate into relatable assets
  • Capable of deriving key insights and patterns from customer interactions
  • Excellent written and verbal communication skills
  • Strong ability to build positive working relationships in a distributed working environment
  • A growth mindset and a desire to learn from others
  • Excitement and enthusiasm for open source and for better internet security
  • Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organizations
  • Become an expert. You'll get immersed in the prominent technology markets of security and open source software
  • We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups
  • Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development
  • Deliver training sessions to Bitwarden customers in the form of live webcasts
  • Assist in developing and maintaining course modules, including written and short video content
  • Identify new opportunities to meet our customer needs and expectations
  • Analyze customer and reseller feedback and prioritize training strategies
  • Meet quarterly training goals as defined by executive leadership
  • Support sales initiatives and technical demonstrations
  • Support technical marketing initiatives
Desired Qualifications
  • Fluency in English plus German, Japanese, or French