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Full-Time

Senior Technical Support Analyst

Jersey City

Confirmed live in the last 24 hours

ION Group

ION Group

5,001-10,000 employees

Provides trading and workflow automation software

Data & Analytics
Fintech

Senior

New York, NY, USA

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Communications
Java
Linux/Unix
Requirements
  • BS in Computer Science, Computer Engineering, or equivalent degree
  • 5+ years of experience in application, technical support
  • Some experience as a team lead is preferred
  • Ability to read and understand code in C++, TCL, UNIX/Shell Scripting
  • Exposure to Java or other mainstream programming languages
  • Analytical and proactive problem-solving skills
  • Good grounding in database technologies and system performance
  • Excellent written and verbal communication skills
  • Working knowledge of networks and network infrastructure is desirable
Responsibilities
  • Lead projects and team members
  • Investigate incidents
  • Prioritize incidents and update internal tracking system
  • Communicate updates to clients
  • Maintain knowledge of supported software
  • Resolve issues impacting clients
  • Carry out application system checks
  • Develop strong working relationships with other departments
  • Adhere to best practices and department procedures
  • Participate in team shift patterns and weekend work

ION offers mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments, enabling improved decision-making, simplified processes, and empowered teams. The company's strategic approach to automation and investments in research and development are shaping the future of automation technologies.

Company Stage

N/A

Total Funding

$42.1M

Headquarters

null, United Kingdom

Founded

1998

Growth & Insights
Headcount

6 month growth

4%

1 year growth

9%

2 year growth

25%

Benefits

Health, dental, and vision insurance

AD&D and disability insurance

Flexible spending account

Health savings account

Life insurance

Mental health care

401K plan

Performance bonus

Supplemental workers' compensation

Family medical leave & parental leave

PTO, paid holidays, sick days, bereavement leave, and volunteer time off

Commuter checks

Company social events

Employee assistance program

Free lunch

mobile phone discount