Food Service & Hospitality (1)

Key Deliverables and Responsibilities

Ensure correct grooming standards are followed at all times
Exceed guest satisfaction by knowing preferences and update profiles
Maintain detailed knowledge of the restaurant menu & daily specials at all times
To be familiar with the beverage service including glasses used and appropriates garnishes
Following up restaurants financial, LQA, TrustYou targets on a daily basis
Anticipate and service of guests' requirements at all times
Use opening and closing checklist to ensure smooth opening and closing of the venue
Ensure service stations are constantly cleared and re-stocked during service
Serve and clear food and beverage items in an unobtrusive and professional manner
Present menus in a proactive manner
Keep manager on duty updated of any guest feedback so they can update the Glitch Report
Maintains the HACCP & FIFO standards as required by the regional governing body
Attend all necessary briefings and training sessions as instructed by the Manager
Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
All issues and negative guest feedbacks needs to be properly reported on glitch system
Follow care program at all times, and report issues through the system to maintenance

Minimum 1–2 years of experience as a Waiter/Waitress in a luxury hotel or fine dining restaurant.
Excellent communication and interpersonal skills.
Strong knowledge of food and beverage service procedures.
Experience using POS systems.
Professional grooming and presentation.
Ability to work efficiently in a fast-paced environment.
Positive attitude with a strong commitment to guest satisfaction.
Fluency in English; additional languages are an advantage (Russian, Arabic, Turkish).
Flexible to work shifts, weekends, and public holidays.

Waiter/Waitress

All Accor