We have a lot to be proud of at Tipalti. We are a company that has redefined the way businesses manage their financial operations. In a world where financial complexity is increasing at an unprecedented rate, Tipalti offers a beacon of simplicity and efficiency. As a leader in the FinTech industry we are not just a company; we are a catalyst for change in the financial landscape, and a place where individuals can truly thrive in their careers.

At Tipalti our teams are given the freedom to dream, experiment and create solutions that make a real impact on the financial world.  We bring together talented, dedicated, and knowledgeable colleagues from diverse backgrounds to deliver top-notch client service in a highly collaborative work environment. Tipalti’s culture fosters teamwork, open communication, and the exchange of diverse perspectives. We value everyone’s unique talents and encourage a spirit of inclusivity and provide our employees with continuous learning opportunities, mentorship programs and a clear path for career advancement.  Being a part of Tipalti means you aren’t just working for a company; you are a part of a community of innovators, dreamers, and change-makers. The future of finance is bright, and the opportunities are limitless. Together, we can redefine the financial world. 

Position Summary

We already process over $6.5B in payments and serve over 300 customers and 4,000,000 payees around the world and are looking for great people who can help us grow even faster. So, if you are looking for a fast-paced, dynamic, get-stuff-done, no BS environment, join the Tipalti team and get ready to change the way payments are made.

As a Payment Operations Engineer, your responsibilities will include:

• Monitoring and verifying the smooth operation of the Tipalti payments platform.
• Working with Tipalti’s engineering team to troubleshoot and resolve operational issues in a timely fashion.
• Interacting with Tipalti’s partners to troubleshoot and resolve operational issues in a timely fashion.
• Providing operational and technical support to Tipalti’s internal teams.
• Sharing product feedback with Tipalti’s Product and R&D teams to continuously improve the quality and efficiency of the Tipalti global payments platform.

This role is a hybrid position and requires you to be in office, Monday, Tuesday, and Thursday.

Qualifications

• BA in Economics, Business Administration, Finance or equivalent that demonstrates quantitative and analytical orientation.
• A minimum of two years in payment operations, bank operations, and/or transaction processing (or similar functions)
• A minimum of two years of experience in operational or technical support at a SaaS company or Fintech industry preferred
• Ability to think analytically to address and resolve time-critical payments issues
• Proven ability to read, debug, and understand HTML code, API calls, etc. – an advantage
• Advanced Excel skills, including pivot tables, lookup functions, etc. (preferred)
• Experience in working with CRM systems (Salesforce, Zendesk) – an advantage
• Passionate for customer support and customer advocacy

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