Full-Time
Field Service Technician IV
Electric vehicle manufacturer focused on sustainability
Senior
Grand Rapids, MI, USA
- HS Diploma or GED preferred
- Graduated from an accredited automotive repair school preferred
- Experience with leadership, mentorship, and influencing a team preferred
- 5 or more years of automotive experience preferred
- 3 or more years' experience working on vehicle high voltage systems and HV diagnostic work preferred · Proficient in navigating a laptop or computer in a windows or Mac environment
- Experience using test tools (PICO-Scope, PCAN, Kavaser Memorator, breakout box etc)
- Extensive experience in bumper-to-bumper diagnosis and repair
- Ability to drive non-commercial truck and trailer preferred
- Ability to travel up to 75% of the time, or as needed
- Must possess a valid driver's license, and maintain a clean driving record
- No drug or alcohol related driving incidents in the last 3 years
- No more than 1 serious moving violation in the last 3 years
- Must have a valid driver's license in the state of residence that you will be driving/operating a vehicle
- Will be subject to continuous Motor Vehicle Record (MVR) monitoring
- Parts department and billing experience preferred
- Experience using a work order management system including repair documentation
- Experience working in start-up environments preferred
- Remains positive when dealing with difficult situations
- Strong organizational and time management skills along with attention to detail
- Physical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)
- Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
- Strong understanding of written and spoken English
- Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
- Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
- Must be at least 21 years old
- Initially help support pre-production vehicle builds, including assisting cross functional teams
- Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant
- Operate remotely until the local service center opens, if applicable
- Follow Rivian repair procedures with efficiency without compromising quality and safety
- Perform complex diagnosis, repairs, installations, and inspections on vehicles
- Perform vehicle repairs in a setting outside of a service center
- Conduct road tests on vehicles to ensure quality of the repair
- Perform necessary parts operations such as parts ordering, receiving, shipping and inventory
- Stay up to date with technical skills and required training
- Support campaigns and containment initiatives
- Maintain and process accurate expense reporting as needed
- Maintain high quality work and efficiency while working with little supervision
- Work with a collaborative attitude and team spirit in an ever-changing, dynamic environment
- Provide service support to the field to support the Service organization
- Ability to perform duties and communicate with a high level of professionalism, in a customer-facing environment
- Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus
Rivian fosters a culture of courage, optimism, and grit, attracting a diverse team of adventurous individuals committed to making a positive global impact. The company's competitive advantage lies in its meticulous attention to vehicle capability, considering factors like tires, drive modes, and HVAC settings to optimize performance. As a leader in the automotive industry, Rivian's dedication to environmental sustainability and technical precision sets it apart from competitors.
Company Stage
IPO
Total Funding
$25.3B
Headquarters
Irvine, California
Founded
2009
6 month growth
↑ 13%1 year growth
↑ 12%2 year growth
↑ 23%Benefits
Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.