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IT Systems Support Technician
Confirmed live in the last 24 hours
San Francisco, CA, USA
Experience Level
Desired Skills
Customer Service
Google Cloud Platform
Operating Systems
  • 2+ years experience in desktop support or similar role
  • Experience installing and troubleshooting Microsoft Windows, Macintosh OS X, or Debian-based operating systems such as Ubuntu, and a willingness to learn the others
  • Experience with A/V equipment
  • Experience with company All Hands support
  • Experience with inventory management
  • Experience with JIRA or similar issue tracking systems
  • Triage trouble tickets and resolve them or route them to the proper team
  • Solid experience with Google Workspace and Microsoft Active Directory
  • Excellent problem solving skills and ability to troubleshoot and pinpoint problems
  • Excellent customer service skills
  • Excellent documentation skills
  • Ability to work calmly and methodically in a high-pressure situation
  • Ability to clearly communicate technical concepts to non-technical people
  • Ability to multi-task in a fast-paced environment
  • Experience in a team environment with customer service and service-oriented focus
  • Work with internal clients to identify and resolve issues with their desktops, laptops, mobile devices, and connectivity
  • Install and perform repairs to hardware, software, and peripheral equipment
  • Work closely with the People and Facilities Teams to onboard new hires, including procurement of equipment as well as account creation and software installation
  • Create, maintain, and support company-wide applications and services
Desired Qualifications
  • Experience with SimpleMDM, Jamf, or MDS end-user management platforms
  • Experience with Python, Amazon Web Services, and Google Cloud Platform
  • Experience with Amazon Web Services, and Google Cloud Platform
Satellite imaging for Earth
Company Overview
Planet is an aerospace and data analytics company that builds small satellites and delivers information about the changing planet.