Full-Time
Customer Support Lead
Grid
51-200 employees
Delivers instant tax refunds for taxpayers
Compensation Overview
$70k - $90k/yr
Seattle, WA, USA
In Person
 Customer Experience & Support (1) |
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- Proven experience in customer service and/or support management, including a strong background in people management and quantitative competence.
- Ability to work independently and take ownership of projects, showcasing a proactive approach to identifying key leverage points to enhance the customer experience.
- Demonstrated curiosity and optimism, with a willingness to understand why the world around them works the way it does and to change it.
- Proficiency in using customer relationship management systems as well as basic analytical tools such as Excel and/or SQL.
- Confidence to prioritize work and deliver demonstrable results on a tight cadence.
- Demonstrated experience or understanding of the consumer financial services industry.
- Scaling: Implement a hybrid of technology and people to provide a premium customer experience.
- Problem Identification: With growth and new products comes new problems. You'll identify and synthesize problems or issues with our product and engineering teams.
- Team Scheduling and Structuring: We have a large set of customers that span the country and they depend on us night and day. Scheduling is of utmost importance.
- Foster a customer experience culture: We believe products and experiences build companies. You'll be instrumental in creating and maintaining clear communication paths within the organization and be the voice of the customer.
Grid offers immediate tax refunds to American taxpayers who have overpaid their taxes. Instead of waiting until the next tax season, clients can receive refunded money right away and use it for things like home upgrades, holidays, or personal expenses. The service works by arranging access to the refunded funds and charging a service fee or a percentage of the refund for this convenience. Grid differentiates itself by focusing on instant access to tax refunds and by helping thousands of people reach their financial goals quickly. The company's goal is to provide fast, easy-to-use tax relief and expand its reach to more taxpayers in need of immediate funds.
Company Size
51-200
Company Stage
Series A
Total Funding
$22.5M
Headquarters
San Francisco, California
Founded
2016
Simplify's Take
What believers are saying
- Tax refund advance market expands as underserved users seek alternatives to payday loans.
- Direct deposit integration enables predictable cash flow management for gig economy workers.
- Credit building feature captures users seeking to improve scores without traditional lending.
What critics are saying
- IRS regulatory crackdown on early refund advances eliminates Grid's core PayBoost revenue.
- EarnIn captures market share with unlimited $750 advances independent of tax refunds.
- CFPB lawsuit alleges misleading tax projections, risking operational shutdown and user trust.
What makes Grid unique
- PayBoost delivers up to $250 monthly tax refund advances integrated with paycheck deposits.
- Levels program scales advance limits based on direct deposits and repayment history.
- All-in-one platform combines cash advances, credit building, and tax filing services.
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Benefits
Flexible Work Hours