Customer Master Team Lead

Career Category

Job Description

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Customer Master Team Lead

What you will do

Let’s do this. Let’s change the world. In this vital role you will take ownership of Customer Master data processes, ensuring the accuracy, consistency, and governance of critical data across the organization. This role will lead data validation, cleansing, and enrichment efforts, and collaborate with cross-functional teams to resolve complex data issues and drive process improvements. The Customer Master Team Lead will also oversee key performance metrics, ensure compliance with data governance standards, and lead data migration and integration initiatives.

Roles & Responsibilities:

• Lead and manage day-to-day MDM operations, including data validation, cleansing, and enrichment processes
• Oversee data governance practices, ensuring compliance with internal standards and regulatory requirements
• Collaborate with cross-functional teams, including IT and business units, to resolve complex data issues and improve data workflows.
• Implement and drive continuous improvements in MDM processes to enhance data accuracy, quality, and operational efficiency.
• Lead data migration, integration projects, and system upgrades to ensure seamless data consistency across platforms.
• Monitor and report on key performance indicators related to master data quality and operational success.

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications.

Basic Qualifications:

• Bachelor’s in a STEM discipline and 7-8 years of experience in enterprise applications like SAP, and Oracle, proven experience in Customer Master data management and data governance
• Proven experience preferably in healthcare or biotech supply chain
• Proficient in MS Office, visualization tools like Spotfire, Tableau, Power BI
• Strong analytical skills with the ability to collaborate cross-functionally and resolve data issues.
• Experience in leading and handling successful teams

Preferred Qualifications:

Must-Have Skills:

• Expertise in master data management processes and data governance
• Solid understanding of SAP ECC and proven experience in data implementation/integration projects
• Master data knowledge in the Customer Master domain, other domains such as Material and Production Master are a plus
• Ability to lead and collaborate with cross-functional teams to set data strategy for a master domain(s) and drive prioritization across different projects and day-to-day operations
• Strong understanding of data governance frameworks and regulatory compliance standards and regulations (e.g., GDPR, HIPAA, GxP).
• Excellent problem-solving and analytical skills, with a focus on driving continuous improvement in data accuracy and quality

Good-to-Have Skills:

• SAP S/4, SAP MDG, SAP TM

Professional Certifications (please mention if the certification is preferred or mandatory for the role):

Soft Skills:

• Excellent analytical and troubleshooting skills.
• Strong verbal and written communication skills.
• Ability to work effectively with global, virtual teams.
• High degree of initiative and self-motivation.
• Ability to manage multiple priorities successfully.
• Team-oriented, with a focus on achieving team goals.
• Strong presentation and public speaking skills.

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

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As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.