Reservations Host-Six Senses Vana

As Reservation Host, You will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.  

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. You will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities  

As Reservation Host, You will assume full responsibility for the efficient operation in the following:  

• Run daily reports for Reservation department, operational departments, Sales & Marketing.  
• Process new reservations, update and clean up reservations, process advance deposits, answer reservations inbox emails within 24 hours, process reports (No Shows, ORS Comments, Commission, etc.) and other reservation related duties as assigned.  
• Assist in all allocation of rooms.  
• Check and handle for special requests and hard blocking rooms as needed.  
• Contact guests or travel agents to clarify any discrepancies in preferences or requests before guests’ arrival. 
• Track future room availabilities based on reservations.  
• Monitor and update internet reservation system in coordinate with respected hosts.  
• Assist in determine room rates based on the selling tactics of the resort.  
• Assist in the management of the guest history and profile system.  
• Ensure all reservations daily are completed with all necessary guest information, profile information and rate/market/source codes with accuracy and efficiency.  
• Upkeep Six Senses guidelines and standards of service and operation. Your performance benchmarks are maintained and exceeded.  
• Strictly adhere to LQA standards and guest comments.  

Qualifications

To execute the position of Reservation Host, You must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• High school diploma or equivalent and at least 1 years’ experience in a similar setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including PMS, GDS and CRS platforms. You have knowledge of hotel/resort and policies regarding reservations, discounts, MICE platforms and detailed procedures in handling local and overseas room bookings.
• Fluent in English; 

The above is intended to provide an overview of the role and responsibilities for a Reservation Host at Six Senses Vana. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

IHG (InterContinental Hotels Group) maintains a strict no-fee recruitment policy. We want to emphasize that we never ask for money or charge any fees to an applicant as part of our application or recruitment process.

IHG Hotels & Resorts is dedicated to fostering a workplace where all individuals are valued and respected. We provide equal employment opportunities to all applicants and employees, strictly prohibiting discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.