SURTASS Field Service Team

Position Description

Are you a FST Member looking for a challenging and rewarding position that leverages your technical experience with integrated ship systems and high-profile problem solving?

Join the Serco team of highly skilled peers as a FST Member providing engineering and logistics support including dockside and at-sea troubleshooting and repair of the mission equipment for the Surveillance Towed Array Sensor System (SURTASS) on the Auxiliary Ocean Surveillance (T-AGOS and J-AOS) class ships.

Work locations for this program

CONUS: Virginia Beach, VA.

OCONUS: Japan and Scotland.

In this role you will:

• Provide technical assistance to SURTASS mission systems to troubleshoot, repair, test, and return to service.
• Conduct all tenets of In-Service Engineering Agent (ISEA) responsibilities in accordance with SPAWARINST 5400 (series) and intermediate and depot level maintenance on SURTASS mission systems and support handling equipment.
• Generate reports for SURTASS mission systems status as directed by the Government.
• Conduct refresher training (REFTRA) in accordance with contract/Navy requirements.
• Review Engineering Change Proposals (ECPs), Engineering Changes (ECs), and Requests for Variance (RFV), and develop schedules for implementation.
• Utilize the WILD trouble ticket application to log all maintenance trouble tickets for action in the Job Sequence Number (JSN)/Military Sealift Command (MSC) Work Request (WKRQ) log.
• Review technical manuals, publications, and maintenance procedures, and provide recommended revisions to the Government.
• Identify and report system/software design problems and deficiencies for mission systems.
• Provide on-the-job training (OJT) and technical training to O&M Technician Crewmembers and document training in accordance with contract/Navy requirements.
• Support Physical Configuration Audits (PCAs), Functional Configuration Audits (FCAs), In Process Reviews (IPRs), and Integrated Logistics Overhauls (ILOs).
• Perform Reliability, Maintainability, and Availability (RM&A) analysis of mission system equipment. Provide data in support of the Failure Reporting, Analysis, and Corrective Action System (FRACAS).
• Perform and support configuration management for the mission system(s).
• Maintain and update Technical Data Packages (TDP) for the mission system(s)
• Perform exterior maintenance and preservation on modular mission systems.
• Participate in inspections, Material Assessment and Readiness Testing (SMART) inspections.
• These positions are for Full-Time members of the FST and report to the FST manager.
• Other duties may be assigned.

Qualifications

To be successful in this role, you will have:

• An Active or Current DoD Security Clearance: minimum Secret with the ability to be upgraded to a TS/SCI DoD Security Clearance.
• US citizenship, in possession of a US valid driver’s license, and a US valid passport
• Passed a pre-employment drug screening
• High School/GED, Navy C School, or Trade School, with 5 years’ direct experience in C4I ship systems, electronics, and networks.
• Independent self-starter experience in ship systems installations, upgrades, and repair activities.  Experienced in supporting Mission Readiness Availabilities/ Mission Readiness Reviews.
• Previous SURTASS underway experience including experience in maintenance, and providing troubleshooting and repair of communications, navigation, and sonar surveillance systems.
• Be willing to work in Virginia Beach, VA CONUS Location, or OCONUS locations in Japan or Scotland, UK., Please be able to provide which location you prefer in order of preference.
• Be able to travel 50% of the time. 

Additional desired experience and skills:

• Knowledge of and experience with multiple types of array systems including active and passive
• Navy operations, troubleshooting, repair, and maintenance experience with secure networks, and sonar, navigation, and communications systems.
• DoD 8140/8570 IAT Level III certification, IT DoD baseline certification requirement
• Associates Degree in Computer Science, Electronics Technology OR graduate of US Navy electronics "C" school or equivalent civilian electronics technical school.

Prior Formal Navy Training/Education/Schooling for FSTs missions:

• RDC C-School
• IT C-School
• SURTASS FST School

Military Veterans and Spouses are encouraged to apply!

Former military, Navy experience is preferred.

Some of these position are located in Yokohama, Japan!

Although operations are based in Norfolk Virginia, SURTASS routinely operates from ports in Glasgow Scotland, Rota Spain, Japan, Pearl Harbor Hawaii, Port Hueneme California, and many other ports of opportunity to include Yokohama Japan and Kure Japan (15 miles from the city of Hiroshima) Please provide your preferred work location in order of preference.

Prior Experience as a Field Technician, Field Engineer, Deployment Technician, Sonar Technician , Sonar Tech, Sonar Operator, Underwater Acoustics Technician, Acoustic Sensor Technician  , Acoustics Specialist, Array Handling Technician, Towed Array Operator, Field Technician, Field Engineer, Deployment Technician, test technician, Crew Member Technician, Crew Tech, Marine Systems Technician, Undersea Systems Technician, Subsea Technician, Ocean Systems Technician, Naval Acoustic Technician, ASW Technician, Acoustic Engineer, Sensor Technician, Marine Acoustic Operator, Acoustic Array Operator, Electro-Mechanical Technician, Instrumentation Technician, Marine Technician, Hydroacoustic Technician, Underwater Systems Technician, Network Systems Electrician, Network Systems Administrator, Network Systems Engineer with a direct experience in C4I ship systems, electronics, and networks

Benefits:

• https://www.serco.com/na/careers/about-us
• Relocation assistance may be available.

If you are ready to lead a world class global support team, then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates for the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Benefits:

Visit the following link for more information about how Serco supports our Veterans https://www.serco.com/na/careers/veterans-at-serco.

The contract is scheduled to be awarded later this year, so apply now to meet your future mission and team-mates.

Apply today to discover your place in our world! 

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: [email protected] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [email protected].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of the posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits HIGHLIGHTS – Comprehensible Benefits for Full-time Employees (Part-time members receive a customized package tailored to their role).

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages you can buy, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan that includes counseling conditions
• Specific benefits are dependent upon the specific contract as well as whether the position is covered by a collective bargaining agreement or the Service Contract Act.

To review all Serco benefits please visit: https://www.serco.com/na/careers/about-us.

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. This is a U.S.-based role. If an applicant has any concerns with job posting compliance, please send an email to: [email protected].