Production Support Engineer

Updated on 1/25/2023

Locations

San Francisco, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

Troubleshooting skills, quality mindset, ability to thrive in a fast-paced environment
Strong organizational skills and attention to detail
Well-versed in industry standard laboratory equipment hardware and software used in high throughput molecular biology laboratories, including but not limited to custom integrated work cells, liquid handling (Hamilton STAR/STARlet/Vantage, Agilent Bravo, Dynamic Devices Lynx), scheduling software (Overlord, GBG), and ancillary equipment (centrifuges, cold storage, etc.)
Experience in an ISO 13485/15189, GMP, GLP and or CAP/CLIA environment preferred
8+ years experience in equipment support or similar experience in a high throughput manufacturing environment
Familiarity with NGS technologies preferred
Bachelor's degree in Engineering or Life Sciences preferred
Biotechnology laboratory automation experience a plus
Familiarity with NGS technologies preferred
Bachelor's degree in Engineering or Life Sciences preferred

Responsibilities

Follow all SOPs to provide first tier support and error resolution for all hardware and software on our highly-automated laboratory production line in a timely manner and with necessary degree of quality independently
Aid in troubleshooting of down systems when an immediate resolution is not available and Independently conduct troubleshooting investigations of down systems when an immediate resolution is not available
Conduct routine and non-routine maintenance of production line hardware
Qualify new laboratory equipment per SOP
Document all repairs, maintenance activities and equipment qualifications
Communicate status of production line and support efforts to Shift Supervisor, Team Lead and Production Lab staff
Complete training and competency assessments in the required timeframe
Other Duties as assigned

Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae’s genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Production Support Engineer

Location: San Francisco, CA

Schedule: Tuesday - Saturday, 7:00am - 3:30pm Pacific Time or Sunday through Thursday 3:00 PM-11:30 PM PST

Our exciting and fast-paced Clinical Laboratory Operations Support organization is looking for a dedicated and passionate Engineer who can learn, support and contribute to our innovative and industry-leading laboratory automation and production line.

As an integral department with hands-on responsibility to deliver Invitae’s mission, our Production Engineering Support team members have the opportunity to impact patient lives in meaningful and innovative ways, while also gaining valuable skills to advance their career.

The Exciting Things You’ll Do

Operations

Follow all SOPs to provide first tier support and error resolution for all hardware and software on our highly-automated laboratory production line in a timely manner and with necessary degree of quality independently.
Aid in troubleshooting of down systems when an immediate resolution is not available and Independently conduct troubleshooting investigations of down systems when an immediate resolution is not available.
Conduct routine and non-routine maintenance of production line hardware
Qualify new laboratory equipment per SOP
Document all repairs, maintenance activities and equipment qualifications
Communicate status of production line and support efforts to Shift Supervisor, Team Lead and Production Lab staff
Complete training and competency assessments in the required timeframe
Other Duties as assigned

The Skills You’ll Share with the Team

Troubleshooting skills, quality mindset, ability to thrive in a fast-paced environment
Strong organizational skills and attention to detail
Well-versed in industry standard laboratory equipment hardware and software used in high throughput molecular biology laboratories, including but not limited to custom integrated work cells, liquid handling (Hamilton STAR/STARlet/Vantage, Agilent Bravo, Dynamic Devices Lynx), scheduling software (Overlord, GBG), and ancillary equipment (centrifuges, cold storage, etc.)
Experience in an ISO 13485/15189, GMP, GLP and or CAP/CLIA environment preferred

Experience

8+ years experience in equipment support or similar experience in a high throughput manufacturing environment
Familiarity with NGS technologies preferred
Bachelor’s degree in Engineering or Life Sciences preferred
Biotechnology laboratory automation experience a plus
Familiarity with NGS technologies preferred
Bachelor’s degree in Engineering or Life Sciences preferred

By joining Invitae, you’ll work alongside some of the world’s experts in genetics and healthcare at the forefront of genetic medicine. We’ve crafted a culture that empowers our teams and our teammates to have the biggest impact and to explore their interests and capabilities. We prize freedom with accountability and offer significant flexibility, along with excellent benefits and competitive compensation in a fast-growing organization.

This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.

California Pay Range

$39.58—$49.47 USD

Please apply even if you don’t meet all of the “What you bring” requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.

Join us!

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We truly believe a diverse workplace is crucial to our company’s success and to better serve our diverse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.

You can find a detailed explanation of our privacy practices here.

1,001-5,000 employees

Website

Genetic testing medical care company

Company Overview

Invitae believes that good health is possible—and that genetic information has the ability to transform the way medicine is practiced, making what once seemed impossible possible, as they empower people to make decisions about their health through the power of genetics.

Benefits

Competitive salary
Health, dental, & vision
Generous vacation days
Family leave
Flexible working hours
Work from home

Company Core Values

Team above the individual
Radically honest communication
Freedom with accountability
Transparency and data-informed action
A sense of urgency