Responsibilities

• Manage regular move-in and move-out flow including checking units, collecting tenants information, explaining move-in instructions, sending the notice and deal with deposits based on inspection. 
• Operate Appfolio system to manage the customer data, maintenance requests, contracts and other related issues in the renting process before and after the tenants move in.
•  Assign work orders and assist maintenance technicians with inspecting properties, supervising repairs, maintaining property units, common areas and amenities to fulfill tenants requests. 
• Communicate with the Property Manager and advance the completion of maintenance/repair progress with the vendors. 
• Visit different properties occasionally to ensure all sites and communities are maintained properly and foresee the potential problems. 
• Establish fluent communication and good relationships with tenants by investigating and resolving their complaints.
•  Write, edit emails and make phones to vendors, owners and other organizations for discussing and scheduling minor construction issues and others.