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Technical Support Engineer
Posted on 8/11/2022
INACTIVE
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
iOS/Swift
Requirements
  • A collaborative environment, working with customers and internal teams to push our product forward
  • Serving as a confident technical resource and voice for our customers
  • Learning - our product suite and problem space is continually evolving, staying on top of those changes is critical to success
  • Building your own approach based on first principles and turning that into a scalable process
  • A strong sense of empathy that allows for a deep understanding of our customers' needs
  • Troubleshooting - tenacity, curiosity, and grit to find the solution
  • Ability to read and write code
  • Demonstrated ability to communicate credibly and effectively at all levels
  • Ownership - advocate for projects and processes that you believe in and help us bring those solutions to life
  • Customer Advocacy - run integration cycles from start to finish that drive swift, positive outcomes for our customers
  • Communication - you are a strong communicator with exceptional organizational skills
Responsibilities
  • Help unblock our customers as they build and use Stytch's platform
  • Serve as a technical resource to customers when they have questions about our product
  • Shape our products' functional strategy based on knowledge gained from customer, developer experience during implementations
Desired Qualifications
  • Familiarity with modern web services and APIs. Experience with authentication protocols (SAML/OAuth), MFA, IdP is a bonus
Stytch

11-50 employees

Authentication platform for developers
Company Overview
Stytch is building the future of user authentication. Authentication is a frustrating experience for both developers and users. To solve this, Stytch is building the developer platform for passwordless authentication to enable teams to easily build experiences that delight their users.
Company Values
  • Fast-Paced Environment
  • Data-Driven
  • Foster Psychological Safety
  • Engineering-Driven
  • Risk-Taking > Stability
  • Promote from Within