Full-Time

Lead Application Support Engineer

Confirmed live in the last 24 hours

Yodlee

Yodlee

501-1,000 employees

Data aggregation and analytics for finance

Data & Analytics
Fintech

Senior

Berwyn, PA, USA

This is a hybrid role, with in-office work required at our Berwyn, PA office location.

Category
Customer Support
Customer Success & Support
Required Skills
SQL
Java
JIRA
REST APIs
Confluence
Splunk
Data Analysis
Requirements
  • Bachelor’s degree in computer science or related fields or relevant work experience, Masters degree preferred​
  • 8+ years of overall experience in developing or supporting applications
  • 5+ years of experience development/support experience in Java
  • 2+ years of experience in investment management and securities trading services or related industries
  • Retains strengthened knowledge of the overall suite of products offered
  • Experience working in Jira, Confluence, Splunk, and New Relic or other APM tools
  • Experience in developing and supporting RESTful APIs and Micro services is preferred
  • 5+ years of experience in developing SQL Queries and data analysis is preferred
  • 5+ years of experience working in private or public cloud is preferred
Responsibilities
  • Provide hands on technical leadership on Envestnet Wealth Application issues primarily in the Cloud environment.
  • Performs root cause analysis and utilizes Jira defect tracking tool to create detailed, high quality error reports.
  • Run the application in debug mode to recreate complex issues and decode underlying business logic.
  • Continually evaluate our mission-critical wealth management SaaS application with an emphasis on stability and performance.
  • Design and develop tightly integrated custom monitoring solutions for the Wealth Management platform.
  • Document troubleshooting and problem resolution steps in Confluence.
  • Develop strong, trust-based relationships with critical internal teams and manage production support escalations.
  • Participate in on call rotation, including some weekend support and hand-off of issues between onsite and offshore.
  • Manage cross functional communication through various channels such as calls and emails, logging and tracking tickets using Jira.​
  • Independently troubleshoot, and delegates to other application engineering support team members to solve, or escalate application issues, ensuring timely resolution and effective management of requestor expectations.​
  • Manage requestor expectations by understanding their needs, assessing feasibility, and delivering timely solutions.​
  • Adherence to and application of Envestnet legal, compliance, risk, business continuity and administrative policy within the role and department(s) including the timely completion of training & awareness, affirmations and testing as requested.
  • As part of the responsibilities for this role, you will understand and readily support Envestnet's established corporate business practices, policies, internal controls and procedures designed to create value or minimize risk.

Yodlee offers data aggregation and analytics services to financial institutions and fintech companies, helping them collect and organize financial data from various sources. This data is used to provide insights for wealth management and personalized financial advice. Yodlee operates on a subscription model, charging clients for access to its platforms and specialized products like transaction data enrichment. The company's goal is to empower its clients to enhance their services and make informed financial decisions.

Company Stage

Acquired

Total Funding

$160.8M

Headquarters

Redwood City, California

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Yodlee's partnerships with companies like HeirWealth and Effi demonstrate its ability to integrate and enhance various financial services, driving innovation and customer engagement.
  • The company's role in open banking initiatives positions it as a leader in the evolving financial data landscape, offering significant growth opportunities.
  • Yodlee's subscription and licensing model provides a stable revenue stream, supporting continuous development and client support.

What critics are saying

  • The competitive FinTech landscape, with major players like Plaid and MX, could pressure Yodlee to continuously innovate to maintain its market position.
  • Dependence on financial institutions' willingness to adopt open banking and data aggregation technologies may impact Yodlee's growth.

What makes Yodlee unique

  • Yodlee's extensive data aggregation capabilities, covering 20,000 financial institutions globally, provide a comprehensive and unparalleled data set for financial institutions and fintech companies.
  • The company's focus on specialized products like transaction data enrichment and virtual financial assistants offers added value and customization options that set it apart from competitors.
  • Yodlee's integration with open banking platforms and compliance with global data standards ensures secure and streamlined data sharing, enhancing trust and reliability.

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Benefits

Medical (High Deductible Health Plan, Kaiser HMO and PPO), Dental, Vision

401(k) Match

On-site Flu Shots

On-site Biometrics Screening

Employee Assistance Program (EAP)

Life Insurance and AD&D

Short and Long Term Disability

On-site Gym

Fully Stocked Kitchen

Tuition Reimbursement

Employee Referral Bonus

Casual Dress Code

Mobile Reimbursement