Operations Manager

Position Summary
The Operations Manager, Venues and Events will play a critical role in the execution of external-facing events across Vanderbilt’s campus. This individual will lead the planning and on-site operational delivery of events spanning athletic facilities, academic buildings, campus venues, and other university spaces.

This role is responsible for ensuring seamless event logistics, overseeing audiovisual execution, managing vendor relationships, and supervising part-time event staff. The position will serve as a key operational partner across multiple business units, including West End Tower, Conferences & Events, Catering & Events, and external athletic events.

Key Responsibilities

Event Operations & Execution

•    Lead end-to-end operational planning and execution for external events across Vanderbilt venues
•    Oversee event setup and teardown, ensuring timelines, layouts, and standards are met
•    Partner with internal stakeholders to deliver high-quality, revenue-generating events
•    Serve as on-site operations lead for assigned events, troubleshooting in real time

Audiovisual (AV) Oversight

•    Manage AV planning and execution for events, including coordination with internal teams and external vendors
•    Ensure proper equipment setup, testing, and on-site functionality
•    Act as the primary point of contact for all AV-related needs during events

Vendor & Partner Management

•    Coordinate with third-party vendors including production, rentals, AV, and other service providers
•    Ensure vendors meet Vanderbilt standards, timelines, and contractual obligations
•    Support sourcing and building a preferred vendor network

Staff Leadership

•    Recruit, train, schedule, and supervise a team of part-time event staff
•    Provide clear direction and accountability to ensure operational excellence
•    Foster a culture of communication, professionalism, and responsiveness
 

Cross-Functional Support

•    Support operational needs for:
o    West End Tower (hotel operations and event activations)
o    Conferences & Events (external conferences and programs)
o    Catering & Events (internal and external catering activations)
o    Athletic facility rentals and external sporting events
•    Collaborate across departments to ensure a unified and consistent client experience

Qualifications

•    5 years of experience in event operations, venue management, or related field
•    A bachelor's degree from an accredited institution of higher education is necessary.
•    Strong knowledge of event logistics, production, and AV systems
•    Experience managing vendors and part-time or hourly staff
•    Ability to manage multiple events and priorities in a fast-paced environment
•    Strong problem-solving skills and attention to detail
•    Excellent communication and interpersonal skills

Preferred Qualifications

•    Experience in university, sports, or large-scale venue environments
•    Familiarity with athletic facility operations and event production
•    Working knowledge of AV systems, production workflows, and event technology

Key Competencies

•    Operational excellence and attention to detail
•    Strong communication, accountability, and transparency
•    Ability to lead teams and execute under pressure
•    Collaborative mindset across multiple stakeholders