Simplify Logo

Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

BeyondTrust

BeyondTrust

1,001-5,000 employees

Cybersecurity solutions for IT protection

Cybersecurity

Entry, Junior

Remote in UK

Category
Customer Success & Support
Cybersecurity
IT Support
IT & Security
Required Skills
Python
Communications
SQL
Java
Perl
Linux/Unix
Requirements
  • Bachelor’s degree or relevant experience in a related technical field
  • Proficiency at the use of a system editor like Vi or Emacs (Vi preferred as this is the available editor by default)
  • Proficiency at shell scripting, and familiarity with scripting languages like Perl, Python, TCL, Expect, and others
  • Experience with C if not some proficiency with it
  • Experience with Kernel system calls
  • Experience with network configuration and troubleshooting issues
  • Experience with general Unix/Linux administration especially regarding how a process can get started as a service, Name Services, and PAM
  • Experience with Kerberos, SSL, LDAP, Active Directory, and web server configuration, trouble shooting, and interpretation of diagnostic messages
  • Experience with system administration tasks related to application configuration, Unix/Linux security, Windows, File System types and ACLs, OS Capabilities, and SELinux
  • Experience with how processes exchange data
  • Experience with general SQL language and RDMBS concepts
  • Understanding of strace, ltrace, pstack, and other instrumenting tools to monitor a process
  • Understanding of Java tools like keytool to manage SSL certs in Java, curl and/or wget to be able to interact with a PBUL REST agent
Responsibilities
  • Manage customer communication and expectations
  • Provide phone, email and chat Support to assigned accounts
  • Provide troubleshooting and debugging of customer problems
  • Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
  • Escalate critical issues and roadblocks to the next tier of Support.
  • Be part of the on call rotation for the assigned product team.

BeyondTrust provides cybersecurity solutions designed to protect organizations from both internal and external threats. Their main products include Privileged Access Management (PAM), which helps control and monitor access to critical systems, and Vulnerability Management, which identifies and addresses security weaknesses in IT infrastructure. They also offer Endpoint Protection to secure devices like laptops and mobile phones from cyber threats. BeyondTrust differentiates itself from competitors by serving a wide range of clients, including large enterprises, government agencies, and small to medium-sized businesses across various industries such as finance, healthcare, retail, and technology. The company's goal is to ensure the security of IT environments by offering software licenses, subscription services, and professional support, while also partnering with resellers and system integrators to enhance their market presence.

Company Stage

Series A

Total Funding

$103.4M

Headquarters

Johns Creek, Georgia

Founded

1985

Simplify Jobs

Simplify's Take

What believers are saying

  • Being named a leader in KuppingerCole's report and receiving the 2024 Tech Innovator Award by CRN highlights BeyondTrust's strong market position and potential for growth.
  • The introduction of cloud-native solutions like Password Safe in the UAE expands BeyondTrust's market reach and offers new revenue streams through subscription-based models.
  • Strategic acquisitions like Entitle strengthen BeyondTrust's product portfolio, making it a more attractive employer for those interested in cutting-edge cybersecurity solutions.

What critics are saying

  • The competitive cybersecurity landscape requires BeyondTrust to continuously innovate to maintain its market position.
  • Integration challenges from acquisitions like Entitle could pose risks to operational efficiency and product development.

What makes BeyondTrust unique

  • BeyondTrust's focus on Privileged Access Management (PAM) and Vulnerability Management sets it apart in the cybersecurity market, offering specialized solutions that address critical security needs.
  • The company's recent acquisition of Entitle enhances its capabilities in Just-in-Time (JIT) access and modern identity governance, providing a more comprehensive security platform.
  • Recognition as a leader in multiple categories by KuppingerCole and CRN underscores BeyondTrust's innovation and market leadership in identity security.