Full-Time

Technical Support Engineer

Posted on 8/30/2024

BeyondTrust

BeyondTrust

501-1,000 employees

Cybersecurity solutions for IT protection

Cybersecurity

Entry, Junior

Remote in UK

Category
Customer Success & Support
Cybersecurity
IT Support
IT & Security
Required Skills
Python
SQL
Java
Perl
C/C++
Linux/Unix
Requirements
  • Bachelor’s degree or relevant experience in a related technical field
  • Proficiency at the use of a system editor like Vi or Emacs (Vi preferred as this is the available editor by default)
  • Proficiency at shell scripting, and familiarity with scripting languages like Perl, Python, TCL, Expect, and others
  • Experience with C if not some proficiency with it
  • Experience with Kernel system calls
  • Experience with network configuration and troubleshooting issues
  • Experience with general Unix/Linux administration especially regarding how a process can get started as a service, Name Services, and PAM
  • Experience with Kerberos, SSL, LDAP, Active Directory, and web server configuration, trouble shooting, and interpretation of diagnostic messages
  • Experience with system administration tasks related to application configuration, Unix/Linux security, Windows, File System types and ACLs, OS Capabilities, and SELinux
  • Experience with how processes exchange data
  • Experience with general SQL language and RDMBS concepts
  • Understanding of strace, ltrace, pstack, and other instrumenting tools to monitor a process
  • Understanding of Java tools like keytool to manage SSL certs in Java, curl and/or wget to be able to interact with a PBUL REST agent
Responsibilities
  • Manage customer communication and expectations
  • Provide phone, email and chat Support to assigned accounts
  • Provide troubleshooting and debugging of customer problems
  • Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly.
  • Escalate critical issues and roadblocks to the next tier of Support.
  • Be part of the on call rotation for the assigned product team.

BeyondTrust offers cybersecurity solutions that protect organizations from internal and external threats. Their main products include Privileged Access Management (PAM) for controlling access to critical systems, Vulnerability Management for identifying security weaknesses, and Endpoint Protection for securing devices. They stand out by serving a diverse range of clients, from large enterprises to small businesses across various industries. The company's goal is to provide comprehensive security solutions that help organizations effectively manage and secure their IT environments.

Company Stage

Acquired

Total Funding

$11.8M

Headquarters

Johns Creek, Georgia

Founded

1985

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into new European cloud region enhances data residency compliance.
  • Acquisition of Entitle strengthens BeyondTrust's privilege management offerings.
  • Recognition as a 2024 Tech Innovator boosts reputation and potential partnerships.

What critics are saying

  • Rapid cloud region expansion may lead to compliance challenges.
  • Integration of Entitle could disrupt service delivery if not managed well.
  • High Microsoft vulnerabilities increase pressure to update BeyondTrust's solutions.

What makes BeyondTrust unique

  • BeyondTrust's identity-centric approach secures privileges and access effectively.
  • Recognized as a leader in 2024 Gartner Magic Quadrant for Privileged Access Management.
  • Offers comprehensive solutions including Privileged Access Management and Vulnerability Management.

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