Patient Navigator

Job Description:

Under the supervision of the Care Coordination and Resource Services Supervisor, the Patient Navigator is responsible for helping patients maximize the health status of older adults. The Patient Navigator assesses the patient’s needs that may include education or community resource information. Advocates for patients and serves as a guide to obtain support or services needed in John Muir Health and within the community. Offers guidance and support, empowering patients to make informed treatment decisions. Demonstrates consideration of age-specific issues relating to meeting the needs of older adult patients. Assists in patient care services needed to increase patient satisfaction, reduce complaints and grievances regarding billing and insurance matters. Collaborates with all John Muir Health departments to facilitate provision of high quality, cost effective medical care. Assures patient safety, privacy, and confidentiality.

Education/Experience/Skills Requirements: 

Education

• Bachelor's Degree Health Care Related Field – Preferred

• Medical Assistant - Preferred

Experience

• Minimum two (2) years experience and demonstrates expertise in the provision of health care and community-based services to older adults.

Knowledge, Skills, and Abilities

• Knowledge and skills with EPIC (EMR), PC, word processing, Excel, and database programs.

• Demonstrates organizational skills, ability to set priorities, manage multiple demands, and complete tasks under strict timelines.

• Ability to communicate and interact respectfully with patients and families of diverse functional abilities, social, economic, and cultural backgrounds to support patient autonomy and safety.

• Demonstrates effective oral and written communication, interpersonal, problem-solving, conflict resolution, presentation, time management, and positive communication skills.

• Communicates effectively with community leaders, staff, and management both verbally and in writing; uses proper grammar, punctuation, and business formats as appropriate.

• Utilizes effective organizational tools to ensure activities are well planned, communicated, and tracked until completion and due dates are met.

• Demonstrates financial awareness by responsible use of equipment and supplies to control costs.

• Effectively participates as a member of internal and external teams and work groups as needed.

Work Rules and Practices

Patient Safety - Competency

• Maintains strict confidentiality and demonstrates a clear understanding of HIPAA Privacy and California Confidentiality of Medical Information Act provisions surrounding patient specific processes; maintains compliance with John Muir Health policies.

• Provides a safe working environment for the department by having knowledge of relevant policies and procedures. Reports and corrects unsafe conditions.

• Follows ergonomic policies, procedures and recommendations from the Employee Health Department.

• Adheres to Health System and department policies and procedures regarding sick time, attendance, rest and meal breaks, dress code, safety, etc.

Communication – Competency

• Develops and maintains professional working relationships among department colleagues, providers, collaborating partners, and the JMH system employees.

• Follows appropriate communication channels and is open to provide/receive constructive feedback in a professional manner.

• Supports the mission, philosophy, and goals of John Muir Health.

Work Shift:

08.0 - 08:30 - 17:00 No Waive (United States of America)

Pay Range:

$31.60 - $42.67Hourly

Scheduled Weekly Hours:

40