Supervisor

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Supervisor, Epic/Vended Applications will have responsibilities for the ongoing enhancement/implementation and maintenance of assigned patient care/clinical applications and/or administrative applications.

The Supervisor takes direction from, and collaborates with, the Epic Leadership team on work priorities, build methodologies and manages the resolution of escalated issues.

The Supervisor will provide direct supervision to a team of three to five staff and indirect supervision to the remainder of the assigned application team(s).

The Supervisor will be the primary support contact for their respective application(s) as well as serve as a point of contact for various other applications within their assigned team.

The Supervisor will also be responsible for ensuring team/cross-team collaboration, a high level of customer satisfaction, and strong team cohesion, mentorship and positive morale.

Oversees management, for the assigned team(s), assuring SLAs for incidents are met and project timelines and deliverables are achieved.

Possesses a strong understanding of the assigned applications and healthcare landscape.

Operates and manages with financial responsibility and adherence to the BILH IT mission and vision.

Based in Charlestown, MA the EHR Apps Analyst position is primarily remote with occasional on-site scheduling for go-live or other assignments or meetings.

Job Description:

Essential Duties & Responsibilities:

• Manages execution of work set forth by the BILH IT Epic Senior Leadership team to support the mission and vision of overall EHR application management, and related solutions, to foster a business-oriented culture and mindset driven by continual service improvement techniques. 

• Manages implementation, testing and change management of EHR applications and related solutions. Contributes strategic direction and oversight for design, development, documents, operation and support of application systems that fulfill business needs. 

•  Creates/maintains functional specification documents to create content within the application and is primarily responsible for validating this content with the business owner. 

•  Champions the relationship between BILH IT, external vendors and BILH operational staff, within areas of oversight, through clear communication and alignment of the service line goals to advance safe, quality driven clinical care. 

•  Contributes to the success of the Epic Service Line by assuring excellent customer service and adherence to SLAs. Assures a culture of continuous improvement and maintains a deep connection with leadership. 

• Responsible for resource allocation within direct reports and partners with other leaders for indirect reports.  Partners with Managers and other service line leaders to understand the impact prioritization; understands level of effort related to projects and objectives and current workload of direct reports.

• Directly supports application projects, day to day operations and break fix issues across BILH. Project support may include project management responsibilities. 

• Responsible for the HR aspect of team management, including talent acquisition and retention, reviews and necessary performance improvement activities. Works with EHR Manager to provide education and training to the staff for well implemented EHR systems. Manages contract staff when necessary. 

• Mentors, guides and leads team members of all levels to facilitate career growth. Provides guidance, assistance and feedback, as needed. 

• Has the authority to direct and support employees' daily work activities. Has the direct responsibility to undertake the following employment actions: hiring, termination, corrective action and performance reviews for direct reports. 

Minimum Qualifications: 
Education:    Bachelor's degree in Computer Science, Business, Healthcare or related field strongly preferred.

Licensure, Certification & Registration:  Certification/Accreditation in "Epic Research"

Experience:
*5-8 years’ related work experience required in 5+ years proven experience working in an Information Services Dept. or software vendor organization within the healthcare industry.

*Previous experience as a Sr. Analyst, leading teams or work groups, or previous supervisory experience. 

Skills, Knowledge & Abilities:    
*Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.
 

Pay Range:

$133,120.00 USD - $170,560.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled